News and announcements

[Zsolt Elite Voyager]

@allenck: No worries about that. Usually it happens under TT HOME, after a map update. Just give it a few days and will be back to normal.

[Lupus1 Elite Voyager]

Hi philm13,

depending on your device there are different approaches. With a NAV2 device (connecting through TT Home) you may just extract the zip-file to a folder called zip in your device's root folder.

With a NAV3 device I suppose you'll have to unzip that file and add the content via the Add Community Content feature. But this I don't know for sure.

Regards

Lars.

[prezesczwa]

I've done correction thru my device as well as thru tomtom site

[Zsolt Elite Voyager]

@prezesczwa: Was it approved online? You should see it in the status. If it happend some time ago, just look for Shorty in the MAP QUALITY forums, and let him know. I am sure he will be delighted to help to implement those ASAP.

[leebroath]

hmmm I purchased my Via 120 on the 20th January and I'm not getting the update?

my information follows:

Map: 'Europe v880.3808
Release date 10/2011

App - 11.031.860447.74

I did manage to get an update last week but I'm sure that was just the app

Surely I can't have missed this 8.85 update, I was speaking to tomTom on facebook and requested me to come here with my problem

[Zsolt Elite Voyager]

Are you sure that you didn't download the map as well? Because in that case it was the v880 that you got. Otherwise call CS on the phone, and they can activate the newer map for you, in case it was a genuine mistake. In case you have the original receipt, that could be handy as well.

[SaKhan]

Hi, 

I have Via 125 with Map Update Service valid till 20-01-2015, Navcore 11.031 and map: europe v8.80.  However mytomtom doesn't announce any new updates and the map update service says "Good news! Your map is up to date". I have already ensured that mytomtom is allowed both by the firewall and the windows essentials thing.

Please let me know if I miss something.

Regards,

Alex

[Lupus1 Elite Voyager]

Hi Alex,

is the map update subscription listed in your manage content area as active and valid with the expiry date? If not please call CS to get it enabled.

Regards

Lars.

[SaKhan]

Yes, under Manage Content >> My Maps (1) the following details are listed:

Europe
Version: v8.80

Active on your device

Map Update Service valid till 20-01-2015

Thanks and regards,

Alex

[Lupus1 Elite Voyager]

Hi Alex,

that's weird. Because you should have been offered the latest map version v885 in that case.

Which browser and which operating system do you run? If it is IE on Vista or Win7 please try either IE in compatibility mode to XP or try another browser like Mozilla Firefox or Google Chrome.

Also if not having enabled I recommend to enable caching of large files in your MyTomTom support application's preferences.

Check again your firewall that TCP port 443 and internet port 4000 if you use that one in the MyTomTom application are opened.

Now clear the cache of both the MyTT application and your browser and have a look if you get offered the new map.

Regards

Lars.