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Novice Explorer
locandalelisa
Posts: 10
Registered: ‎20-03-2012
Location: Italy
Accepted Solution

wrong information

for lucca the maps are wrong.

Nobody can reach us because if put the address the tom tom bring you two Km after our site.

 

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Megalos
Posts: 3,542
Registered: ‎07-03-2011
Location: Netherlands

Re: wrong information

Which map version do you have? Do you experience the same problems when planning a route to your house using the online map (http://routes.tomtom.com)? If you want you could report the problem via the online Map Share Reporter (http://tomtom.com/mapshare/tools/).

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Novice Explorer
locandalelisa
Posts: 10
Registered: ‎20-03-2012
Location: Italy

Re: wrong information

i don't know wich kind of tom tom ,  i just know that a lot of our customer didn't find us.

i suppose the most available maps.

tnks

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Zsolt
Posts: 19,359
Kudos: 2,132
Solutions: 512
Registered: ‎16-10-2011
Location: United Kingdom

Re: wrong information

Is it happening only with TomTom, or other brands as well?

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Novice Explorer
locandalelisa
Posts: 10
Registered: ‎20-03-2012
Location: Italy

Re: wrong information

just tom tom , usually with rentaled car .

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Novice Explorer
locandalelisa
Posts: 10
Registered: ‎20-03-2012
Location: Italy

Re: wrong information

it's a problem experienced by our guest. they aren't able to find us.
i cannot send a report just because i don't have a tom tom.
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Megalos
Posts: 3,542
Registered: ‎07-03-2011
Location: Netherlands

Re: wrong information

[ Edited ]

You don't have to have a TomTom to send reports. Everyone can send reports using the online Map Share Reporter. If for some reason you're not able to make the report, send me a PM with your exact location and any other details and I will make the report for you. But I think you should be able to do it yourself; it's really easy to make reports using that online tool. 

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Zsolt
Posts: 19,359
Kudos: 2,132
Solutions: 512
Registered: ‎16-10-2011
Location: United Kingdom

Re: wrong information

 

Untitled.jpg

 

Lucca is a bit "big" :smileyhappy: 


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Novice Explorer
locandalelisa
Posts: 10
Registered: ‎20-03-2012
Location: Italy

Re: wrong information

Thank a lot for your help!!!  i'm not able to do that so i'll give you our address .

Our property is Hotel Locanda L'Elisa 

Via nuova Per Pisa 1952 

55100 Lucca Loc. Massa Pisana  Italy

GPRS
lat. 43.80665345629127
long. 10.48483818769455

 

Grazie 

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Novice Explorer
locandalelisa
Posts: 10
Registered: ‎20-03-2012
Location: Italy

Re: wrong information

Thak you for your help , yes Lucca is Big. we are outside the city on the ss12rad 

Via Nuova per Pisa 1952  55100 Lucca Loc Massa pisana

 

Thank you 

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