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Legendary Explorer
ohnotsureyet
Posts: 56
Registered: ‎22-02-2012
Location: United Kingdom

Re: it's our job to update maps??

how exactly does that work? You seem to be saying tomtom can lay their own layer contianing community corrections over the tleatlas map?

Also is there any reason why those able to recieve corrections do not get all corrections?

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Lupus1
Posts: 5,478
Topics: 21
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Solutions: 320
Registered: ‎21-09-2011
Location: Germany

Re: it's our job to update maps??

Hi,

 

as Teleatlas is being owned by TT the information being recorded by TT via the MapShare feature on the NAV2 devices and the Map Share Reporter tool gets verified and passed on to the map production teams from Teleatlas for implementation in the maps.

 

Some errors like new streets or roundabouts cannot be added to the map as that information has to be hardcoded into the map and isn't applicable via a small software update. The only information being receivable is that that gets applied on your device directly when correcting an error as well.

 

 

Regards

Lars.

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Apprentice Explorer
R_K_Bell
Posts: 4
Registered: ‎18-04-2011
Location: US

Re: it's our job to update maps??

I corrected them on TeleAtlas as well. Still the address migrates BACK to the old location.

 

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: it's our job to update maps??

[ Edited ]

Road and address corrections can be sent and patched in small updates. ALK (Copiot ) does this. Every 4 weeks they release an update to their maps. They also guarantee that any corrections you submit will be fix in 45 days. Most of the time if you get the correction in within 2 weeks of the next release it gets included.

********************************************************************
Report map errors at http://www.tomtom.com/mapshare/tools/
********************************************************************

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Zsolt
Posts: 20,920
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Registered: ‎16-10-2011
Location: United Kingdom

Re: it's our job to update maps??

@Traylaw: TT could implement something like this. Little patches available on a monthly basis. However, who would buy a new map then :smileyhappy:

On that note...they could increase map update service sales by promising (and keeping the promise) of monthly patches and 3 monthly major updates...

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Prominent Wayfarer
radosuaf
Posts: 157
Registered: ‎20-01-2012
Location: Poland

Re: it's our job to update maps??

Subscription is for time period anyway. Don't see why this would mean people wouldn't buy maps...

Blue&Me TomTom 2 LIVE
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Zsolt
Posts: 20,920
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Registered: ‎16-10-2011
Location: United Kingdom

Re: it's our job to update maps??

I meant in case you get free patches here and there, why would you buy a new map for a while. After a while it is cheaper almost to have an up to date unit with warranty. Obviously if you buy a discounted map update that is another kettle of fish.


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Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
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Prominent Wayfarer
radosuaf
Posts: 157
Registered: ‎20-01-2012
Location: Poland

Re: it's our job to update maps??

Silmple solution is to make patches available to subscribed users only. And I find the idea to be very good, considering how outdated the maps are.

Blue&Me TomTom 2 LIVE
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Apprentice Explorer
R_K_Bell
Posts: 4
Registered: ‎18-04-2011
Location: US

Re: it's our job to update maps??

I don't think the purchasing of maps is such a problem.  The reason I bought the GPS I have is because it came with lifetime map updates as part of the purchase price. 

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Zsolt
Posts: 20,920
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Registered: ‎16-10-2011
Location: United Kingdom

Re: it's our job to update maps??

That offer is available in the American continent only.


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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