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Apprentice Traveler
Statesboro_Tom
Posts: 2
Registered: ‎05-04-2012
Location: US;

New Neighborhoods

I have been living in a community for about 2 years now. My step-father's navigation system (not TomTom) had this entire neighborhood acurately maped out in their system when I moved in 2 years ago. My iPhone navigation system has had the entire neighborhood accurately mapped out for the same period of time.

 

My TomTom still doesn't show ANY street in my neighborhood, or the neighborhood across the street. We're talking about dozens of streets and almost a hundred houses/addresses. I have tried multiple times to add the neighborhood to the Map Update system on this site, but it will not give me the option.

 

I find it pretty pathetic that TomTom seems to be the only nav system I can find that doesn't recognize these two neighborhoods, even after years of existence. Though I would also find it pathetic that I would have to add these streets myself, I can't really comment since the site won't even let me do that.

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Zsolt
Posts: 12,417
Kudos: 1,378
Solutions: 377
Registered: ‎16-10-2011
Location: United Kingdom;

Re: New Neighborhoods

Which browser did you use to make map correction? The site has issues with Safari and IE. Best to try with Google Chrome or Opera and to make sure that you have the latest Adobe Flash and Java installed.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Apprentice Traveler
Statesboro_Tom
Posts: 2
Registered: ‎05-04-2012
Location: US;

Re: New Neighborhoods

Thank you Zsolt.

 

This is good to know. I used IE, but I am not sure I am prepared to use a different browser when my original point was that TomTom is missing entire communities that no other main stream nav system is missing, even years after the communities were built.

 

Your reply, while insightful, reinforces TomTom's disconnect given that their map correction system isn't compatible with the most common browsers.

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Zsolt
Posts: 12,417
Kudos: 1,378
Solutions: 377
Registered: ‎16-10-2011
Location: United Kingdom;

Re: New Neighborhoods

Try to switch on the compability view in IE.


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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