03-02-2012 07:25 AM
Thanks Shorty for following up. We drove from Phuket to Bangkok and the roads were wrongly classified along the way, even around Hua Hin and Bangkok that can hardly be described as remote areas.
06-02-2012 10:41 AM - edited 06-02-2012 10:50 AM
Correct - we used the wrong wording there methinks. However the fact that Roads has been tasked to check classification throughout would exclude any definition of a remote area as specifically as the words connote. I can't speak to the Thailand map but I can for Mauritius. There are paved roads that run through sugar cane fields and almost every one was classified incorrectly since there are "Private Road" notices at the start of some but not all.
Edit: Having mentioned Mauritius let's not take this thread off topic now :: Shorty
06-02-2012 10:56 AM
06-02-2012 12:05 PM
Not a category as such - they carry a 'digital gate' (if I could describe it that way) which effectively makes it more difficult for the router to enter the particular roadway in the normal course - or (most usually) route through a zone if that be the case. This is a different case than installing a permanent road closure for example
If I could quote a local example where town A is due west of town B with a National Park in between. Even though the Park may have (excellent) paved roads easily accessible to the router, it has to route in such a manner that it will skirt the Park. Routing through such a 'gate' will and should take place if your destination or via points are within that zone of course.
If routing is normally permitted and is not, from the map-in-use then we would like to hear of that so as to remove restrictions which could be more in the form of a road closure.
06-02-2012 12:40 PM
14-02-2012 06:39 AM
Zoe, any update? In the last two weeks I just received one more canned response from TomTom customer support and refusal to refund the defective map of Thailand.
16-02-2012 11:55 AM
I've not got any new updates for you yet - I have sent this on to my colleagues in the US who are looking into this. Once I hear back from them I'll let you know. I'm sorry for the wait in the meantime.
16-02-2012 03:44 PM
Frank in the University case you mentioned the gates that are permanently closed you should report as a normal road closure. As to gates in and out of a facility where the gate is open for a certain time EVERY day x 7 then list it as a closure (in Other category) but report the times that it is open. The network designers for that zone could then decide ... but from my experience these are also marked down as closures (but this was for data for another client. Tom Tom maps & units may have software to cater for partial closures - don't have enough experience to tell - will ask tomorrow when I go to HQ here in RSA)
16-02-2012 04:05 PM
16-02-2012 08:52 PM
Thanks Zoe. I called TomTom customer support at 866-486-6866 and talked with Jonathan (employee id GAJO0511).
He refused to refund the defective map of Thailand because it was already downloaded and it has been more than 14 days ago. He also offered that I can correct the defective TomTom map myself.
How can anybody know that the map is defective without downloading and using it, and how can the map be returned within 14 days when someone is on a 3 week vacation in a distant country?
He also didn’t care when I told him that I am going to post my experience with TomTom on other discussion and review boards so that other potential customers know.