Reply
Apprentice Explorer
jirik
Posts: 12
Registered: ‎31-01-2012
Location: US

Map of Thailand

[ Edited ]

We found the TomTom map of Thailand to be surprisingly detailed and reasonably up-to-date. However, the classification/rating of the roads is completely wrong. The map often does not make difference between large roads and tiny, even unpaved ones. Therefore, in many cases the proposed route is completely unusable, leading along tiny unpaved roads even if there are major roads nearby. Following TomTom navigation wasted us many hours on our trip, instead of helping us and saving us time. At the end we put away TomTom navigation and used our road atlas that we fortunately brought with us.

 

TomTom refused to refund us for their defective product.

 

Staff edit: Title

Message 1 of 47 (8,275 Views)
Please use plain text.
Megalos
Posts: 3,610
Registered: ‎07-03-2011
Location: Netherlands

Re: Map of Thailand practically unusable - do not buy it!

Which version of the map do you have? Could you tell this?

Message 2 of 47 (8,265 Views)
Please use plain text.
Apprentice Explorer
jirik
Posts: 12
Registered: ‎31-01-2012
Location: US

Re: Map of Thailand practically unusable - do not buy it!

From December 2011.

 

Message 3 of 47 (8,253 Views)
Please use plain text.
Megalos
Posts: 3,610
Registered: ‎07-03-2011
Location: Netherlands

Re: Map of Thailand practically unusable - do not buy it!

Okay, so a very old map is not the problem here. I think the best thing you can do in this case is reporting the issue here on the forum (you already did that) and perhaps make one report on the online MapShare Reporter (just a general report saying that the road categories need to be updated). Then the next step is just to wait and hope TT will improved those areas soon. I don't think you can do anything else unfortunately. 

Message 4 of 47 (8,244 Views)
Please use plain text.
Apprentice Explorer
jirik
Posts: 12
Registered: ‎31-01-2012
Location: US

Re: Map of Thailand practically unusable - do not buy it!

The issue is that TomTom refused to give refund for a defective product, a product that does not do what it is advertised to do.

 

Message 5 of 47 (8,235 Views)
Please use plain text.
Zsolt
Posts: 20,479
Kudos: 2,288
Solutions: 536
Registered: ‎16-10-2011
Location: United Kingdom

Re: Map of Thailand practically unusable - do not buy it!

Try to contact their Head Office in Netherlands. Or just push it a bit harder with your local customer service. Obviously you are not going to Thailand every day to ask for an updated map. Damage had been done, Tomtom should bite the bullet and refund it, and thank you for reporting the issue.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
Message 6 of 47 (8,232 Views)
Please use plain text.
Staff
Zoë
Posts: 1,167
Registered: ‎01-03-2011
Location: the Netherlands

Re: Map of Thailand practically unusable - do not buy it!

Hi jirik,

 

I'm sorry to hear about your experience with our Customer Care team, I've also looked into this incident and I agree it's not up to the usual standards we expect - so I am sorry about the overall experience you've had.

 

I'll forward this on for further investigation and I'll get back to you when I have more information on this.

 

Thanks,


Zoe

Message 7 of 47 (8,220 Views)
Please use plain text.
Retired Employee
Shorty
Posts: 1,091
Registered: ‎13-01-2012
Location: South Africa

Re: Map of Thailand practically unusable - do not buy it!

I agree with you jrik - the classification of any road is THE primary component of any routing exercise (I rank it even above street names and numbering.  The reason being is if the classification is wrong, then routing will yield the result you mention.  I will be making direct ciontact with the Production Team responsible for Thailand.- just need to scavenge for an e-mail addie.

________________________________________________
My friends call me Shorty
The perfect digital map will always be a 'Work-in-progress'. In most areas in the World where we have a presence, I believe we get pretty close.
Message 8 of 47 (8,218 Views)
Please use plain text.
Apprentice Explorer
jirik
Posts: 12
Registered: ‎31-01-2012
Location: US

Re: Map of Thailand practically unusable - do not buy it!

Thank you Zoe for following up on this. The incident # is: 120123-001056.

 

From the sequence of email exchanges in this incident you can see how TomTom Customer Support just keeps sending canned or computer generated responses.

 

Message 9 of 47 (8,184 Views)
Please use plain text.
Retired Employee
Shorty
Posts: 1,091
Registered: ‎13-01-2012
Location: South Africa

Re: Map of Thailand practically unusable - do not buy it!

Well I trust this won't be one of them :smileyhappy:

On query of the road classification Thailand this note came directly from the Production Team.  In another (internal msg exchange) the person in charge of the Roads Team there was tasked to review all Road data.:

 

We have done some fine-tuning on FRC classification in 2011  As such, the overall network is good and should not lead to major issues*. The only area of potential concern could indeed be in remote areas where tourists might go to visit some touristic villages (eg Golden triangle area) and where unpaved roads are not described as such leading to poor routing. This is something we will need to work upon in the course of the year.

 

* You mentioned that the maps of Thailand were detailed ... but

The Team asked me to thank you for that part of your original post

 

________________________________________________
My friends call me Shorty
The perfect digital map will always be a 'Work-in-progress'. In most areas in the World where we have a presence, I believe we get pretty close.
Message 10 of 47 (8,165 Views)
Please use plain text.