15-05-2012 01:47 PM - edited 15-05-2012 02:16 PM
Thank you all for your excellent feedback!
The Map Share Reporter Tool was released in July 2011 and we’ve come a long way since then. As you’ve seen yourself it’s an easy, fast and simple way of notifying us about the unique changes that happen around you. Thanks to your valuable contributions we’re updating the maps at a rapid pace.
Since July 2011 we’ve reached a number of milestones:
There are and will always be exceptional cases; However we are targeted on an average closure rate of 15 days for 90% of the reports coming in day by day.
But… we want more! Your dedicated country experts will be on top of it, so keep creating reports and tell your friends. We’re fully committed to work away the volumes and improve the maps accordingly.
The Map Share reporter Team.
17-05-2012 09:12 AM
this is wonderful - for everyone except built-in Carminat Live users who have not had Mapshare working since February - that's coming on for 3 months now. How much longer is TomTom going to be discriminating against us and treating us as second-class customers?
17-05-2012 12:52 PM
Nobody with a Nav3 device is getting mapshare updates.
17-05-2012 01:01 PM
Thousands more customers have been using device-based mapshare for years, with no feedback on reports, and a much slower response/turnaround time on actual fixes.
Tomtom should integrate device-based mapshare with the website system, so that any reported mapshare edits on devices feed this web-based mapshare reporter tool automatically and immediately for the same email account, and get addressed with the same 15-day target turnaround.
17-05-2012 02:03 PM
And vice-versa would also be nice; that all reports made on the MSR are also directly applied on the map installed on the device (with the exception of new roads and roundabouts etc. of course).
21-05-2012 12:28 PM
I've just had a look at the Reporter for the first time. Why did I bother! Following instructions;
Click Report a map change. - there's no button.
Click and hold the green pushpin icon. - there's no icon.
I'm really disappointed with TomTom :-( Everything I look at doesn't work properly.
21-05-2012 01:26 PM
Hi Phil - I strongly doubt it's a question of treating an owner as a second class citizen & most certainly not discrimination. I do agree with your sentiment though since that is what you (and I in the same situation) will feel - being left out on a limb as it were. I'm going to add this as an addendum to the long list of members MSR suggestions for improvement but also ask the same question on your behalf.
21-05-2012 01:32 PM
Tog, most probably it's a browser problem. Which browser are you using? Try Internet Explorer, or Firefox for example. I think that will solve the problem. Also, are you logged in to the Map Share Reporter website? You need to login in order to report corrections.
21-05-2012 01:55 PM
Good Day Tog
This is what you should see as the opening MSR page (once you have logged in). The report fields are unfortunately still very limited (Yes, I agree these should have been expanded by now - the list of suggestions is IN and I'm going to be pushing as hard as I can for implementation. I'm not looking for a bag of items to be announced, but the recommendations should simply appear as and when completed - including beta testing of course) Due this limitation, if what you wish to report is not covered by any one of the fields then one has to resort to the "Other" Field. The relevant Content Ops team will re-classify these "Other" reports as part of the verification process.
The orange buttons btw show reports I've made and if one hovers over these one should see the ID for that individual report item.
Once you have clicked a button the pin will show, greyed out. As you zoom in, to locate your report accurately the pin will change colour to green whereupon you will be able to drag and place it in the map (the zoom level is also too coarse at the moment and a change is one of the recommendations for improvement). If you click on the square to the right of the zoom bar you can use that to select a square one the zone you wish to have open - I find this to be more useful than using the slider because that holds the map on your area of interest.
21-05-2012 06:28 PM
excuse me while I pick myself up off the floor: it's not often I get a response from a TomTom employee. It's been 3 months for Mapshare, 5 months for French danger zones (every other manufacturer got it out to customers in time), I don't know how many months the speed limit has been mis-reported when you're on a planned journey (km/mph confusion) etc etc - see http://discussions.tomtom.com/t5/Built-in-car-navi
Oh, if only it were just Mapshare. Please don't put it on a list - TT has been doing that for the times listed above.
I don't just feel I'm a second class customer - I know I am. I've paid the same as everyone else for Live Services and considerably more for a built-in unit than for a hand-held PND - but I continue to have a limited service compared to other customers.
And, of course, there are hundreds more like me out there.
If you value your job, I'd do a little bit more than putting it on a list - you won't have any customers left if you continue to ignore us.