Novice Explorer
mammoth
Posts: 6
Registered: ‎11-02-2012
Location: Finland

Re: Using Map Share Reporter

Usually when I use Map Share the map image is not displayed. The map area is just pink. However the browser has completed loading the page. The blue spots that indicate my previous reports are displayed correctly. I use Windows XP SP3. The problem occurs in Firefox and in IE 8.

 

Is this a known issue, or something specific to my system?

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Megalos
Posts: 3,542
Registered: ‎07-03-2011
Location: Netherlands

Re: Using Map Share Reporter

I have never seen that before. Have you tried refreshing the website by pressing Ctrl + F5? You could also try another computer. I'm pretty sure it has to do with your computer. 

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Zsolt
Posts: 19,353
Kudos: 2,132
Solutions: 512
Registered: ‎16-10-2011
Location: United Kingdom

Re: Using Map Share Reporter

@mammoth: Do you have the latest JAVA installed?

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Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Zsolt
Posts: 19,353
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Registered: ‎16-10-2011
Location: United Kingdom

Re: Using Map Share Reporter

@Shorty: May I ask what sort of data is collected by just opening the Map Share Reporter? Just had a look at the source, and found some stuff that I try to work out:

"<!-- START OF SmartSource Data Collector TAG -->
<!-- Copyright (c) 1996-2011 WebTrends Inc. All rights reserved. -->
<!-- Version: 9.3.0 -->
<!-- Tag Builder Version: 3.1 -->
<!-- Created: 3/10/2011 12:43:02 PM -->
&lt;script src="mso/webtrends.js" type="text/javascript">&lt;/script&gt;
<!-- ----------------------------------------------------------------------------------- -->
<!-- Warning: The two script blocks below must remain inline. Moving them to an external -->
<!-- JavaScript include file can cause serious problems with cross-domain tracking. -->
<!-- ----------------------------------------------------------------------------------- -->
&lt;script type="text/javascript">
//<![CDATA[
var _tag=new WebTrends();
// _tag.fpcdom=".tomtom.com";
// _tag.onsitedoms=".tomtom.com";
// _tag.dcsid="dcs8ld60kvz5bd7q2p04wyec6_8s3x";
_tag.dcsGetId();
//]]>
&lt;/script&gt;
&lt;script type="text/javascript">
//<![CDATA[
_tag.dcsCustom=function(){
// Add custom parameters here.
//_tag.DCSext.param_name=param_value;
}
_tag.dcsCollect();
//]]>
&lt;/script&gt;
<noscript&gt;
<div><img alt="DCSIMG" id="DCSIMG" width="1" height="1" src="http://statse.webtrendslive.com/dcs8ld60kvz5bd7q2p04wyec6_8s3x/njs.gif?dcsuri=/nojavascript&amp;WT.j..."/></div>
</noscript&gt;
<!-- END OF SmartSource Data Collector TAG -->"

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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TomTom Employee
Shorty
Posts: 1,030
Registered: ‎13-01-2012
Location: South Africa

Re: Map Share Reporter suggestions for improvement

[ Edited ]

I had a quick look at topics in Discussions in the News and Announcement sections that will also be relevant to this discussion.

 

@Zsolt - I'll have to get back to you on that.  Do you have a few suggestions for improvement in the scripting?

 

 

Edit: Fixed the link :: Shorty

Edit: Note to self - include as a suggestion ..... language use ... precision

________________________________________________
My friends call me Shorty
The perfect digital map will always be a 'Work-in-progress'. In most areas in the World where we have a presence, I believe we get pretty close.
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Zsolt
Posts: 19,353
Kudos: 2,132
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Registered: ‎16-10-2011
Location: United Kingdom

Re: Using Map Share Reporter

@Shorty: I am not good at JS, but the company name WebTrends was familiar:

"Webtrends answers the who, what, when, and where of corporate websites. Customers use the company's software to analyze, manage, and report on who is using their site, what pages visitors view most, and when problems are about to occur. Its software also monitors security, determines how users access a company's website, and analyzes e-commerce functions. Webtrends' customers come from a wide range of industries and have included Renault, Emap, and eMarketer. It has offices across Europe and Asia, in addition to the US. Webtrends also offers industry-specific versions of its software for such vertical markets as government, retail, financial services, media, and telecom. The company is owned by Francisco Partners."

Why would the MSR analyze that what pages I am looking at? Nothing to do with Tomtom.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Novice Explorer
mammoth
Posts: 6
Registered: ‎11-02-2012
Location: Finland

Re: Using Map Share Reporter


Zsolt wrote:
@mammoth: Do you have the latest JAVA installed?

To be sure, I downloaded and installed the newest Java, with no improvement. Refreshing with Ctrl+F5 does not help.

 

When I log in to http://www.tomtom.com/mapshare/tools/, the browser says that it's connecting to routes.tomtom.com -> d.routes.tomtom.com -> b.routes.tomtom.com. So for me this seems that downloading the map fails or is very slow, and it tries different mirror pages. Sometimes a part of the map gets downloaded, but usually not. However the internet connection is fast and all other TomTom pages download quickly.

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Novice Explorer
mammoth
Posts: 6
Registered: ‎11-02-2012
Location: Finland

Re: Using Map Share Reporter


mammoth wrote:

Zsolt wrote:
@mammoth: Do you have the latest JAVA installed?

To be sure, I downloaded and installed the newest Java, with no improvement. Refreshing with Ctrl+F5 does not help.

 

When I log in to http://www.tomtom.com/mapshare/tools/, the browser says that it's connecting to routes.tomtom.com -> d.routes.tomtom.com -> b.routes.tomtom.com. So for me this seems that downloading the map fails or is very slow, and it tries different mirror pages. Sometimes a part of the map gets downloaded, but usually not. However the internet connection is fast and all other TomTom pages download quickly.


I tested this with another computer (Mac) in the same internet connection, and the problem is exactly the same. But in my work computer the problem does not exist. So the problem seems to be down to my ADSL connection or ISP.

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Zsolt
Posts: 19,353
Kudos: 2,132
Solutions: 512
Registered: ‎16-10-2011
Location: United Kingdom

Re: Using Map Share Reporter

That's odd. Try to contact your ISP to check. Maybe they filter the site for some reason?

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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TomTom Employee
Shorty
Posts: 1,030
Registered: ‎13-01-2012
Location: South Africa

Re: Map Share Reporter suggestions for improvement

[ Edited ]

@ mammoth and those who replied, while your question and the answers are valid they are Off Topic under this title please go create or join another

 

@Zsolt

Agreed it's web amalytics stuff and I would submit that it's valuabnle knowledge for Tom Tom.  More or less activity in a particular zone (compared to some norm) could indicate a problem in the map at that site.  Equally so if a large public event was about to take place and so on

 

Guys (and Dolls) let me emphasise once more PLEASE,only post in this topic if you have a suggestion to make stemming from your experience in using Map Share Reporter  This topic is not the place to discuss issues you may have with MSR unless it concludes with a suggestion.  If you post issues here these could mask a valid suggestion tucked away in the post itself.

 

So far (up there now in this thread) we've had a list of valuable input from fof and Zsolt in essence asking that MSR be tested on ALL browser programmes before being put out for use.

 

So, let us have your & more experiences of the MSR product in use.that lead to suggestions for improvement..

________________________________________________
My friends call me Shorty
The perfect digital map will always be a 'Work-in-progress'. In most areas in the World where we have a presence, I believe we get pretty close.
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