Map quality

[buzzz]

Why is it that TomTom is giving us slow customer service ? The 48 hour response is totally negative for a company that rates it's self as a market leader . We as users should get them to modernize and do better than they do now if you have a problem lets see it resolved quickly.

[Lupus1 Elite Voyager]

Hi,

just call them and you'll get the response much faster. I always use the direct contact. Sending e-mails is much slower especially as you'll get all standard questions first. I can only speak from my experience which has been very good when calling them and only average when dealing via e-mail.

I agree therefore that the e-mail support could be better, but phone support was really good in all occasions.

Still you may also just describe your problem here and we other users may try to help you with your problem if it is one that can be solved by users.


Regards
Lars.

[buzzz]

yet after been on a phone for 15 mins the other day i got fed up some times you have to way upthe cost and at 10p a min its a little expencive

[Shorty]

Yes - waiting in a queuing system can be and sometimes is frustrating;: this doesn't make anyone happy

.  If your problem is Map Quality Related then by all means test us out

[buzzz]

Yet I see your from south Africa please feel free we have trading laws and when a company breaks them we are entitled to a response and that has rules attached to it . If you want to comment then please feel free but remember who is in the wrong both with maps and refunds.

As we are entitled to what we pay for!

[Shorty]

Sure - trying to help you .... and ourselves at the same time too.  It's highly likely that we have the same or very similar Consumer Protection laws here too.

While it's not a direct Map Quality issue, we're a content-based organisation and Customer Service plays (or should play) a major role in supporting this. I'll get to the root of the issue but can only get answers during the working week I'm afraid.  I'll fire off notes tomorrow though.

[buzzz]

Well Lars

it took 15 mins for them to answer the phone and over 35 to resolve it . But I will give credit to those who help resolve issues.

I now do have a working TomTom with a way to update the maps and the correct amount to spend in the TomTom Shop

thank you

Buzzz

[Shorty]

Well Buzz, at least that's sorted then, I'm glad and it seems not to have been a Map Quality issue.  We'll move the Topic  elsewhere in Discussions where the topic will be amongst friends..