14-06-2012 09:20 PM
Why is it that TomTom is giving us slow customer service ? The 48 hour response is totally negative for a company that rates it's self as a market leader . We as users should get them to modernize and do better than they do now if you have a problem lets see it resolved quickly.
14-06-2012 09:36 PM
15-06-2012 12:31 AM
Yes - waiting in a queuing system can be and sometimes is frustrating;: this doesn't make anyone happy
. If your problem is Map Quality Related then by all means test us out
15-06-2012 08:20 AM
Yet I see your from south Africa please feel free we have trading laws and when a company breaks them we are entitled to a response and that has rules attached to it . If you want to comment then please feel free but remember who is in the wrong both with maps and refunds.
As we are entitled to what we pay for!
15-06-2012 09:12 PM
Sure - trying to help you .... and ourselves at the same time too. It's highly likely that we have the same or very similar Consumer Protection laws here too.
While it's not a direct Map Quality issue, we're a content-based organisation and Customer Service plays (or should play) a major role in supporting this. I'll get to the root of the issue but can only get answers during the working week I'm afraid. I'll fire off notes tomorrow though.
16-06-2012 07:28 AM
it took 15 mins for them to answer the phone and over 35 to resolve it . But I will give credit to those who help resolve issues.
I now do have a working TomTom with a way to update the maps and the correct amount to spend in the TomTom Shop
19-06-2012 12:28 AM
Well Buzz, at least that's sorted then, I'm glad and it seems not to have been a Map Quality issue. We'll move the Topic elsewhere in Discussions where the topic will be amongst friends..