02-02-2012 07:58 PM
I registered with Tomtom for the first time yesterday and received a voucher code by email. I have since tried to use the code to put towards a purchase on the Tomtom.com website, only to be told that the code has expired. Any ideas?
09-02-2012 01:53 AM
Yes I have the same problem. When I enter the voucher code it tells me it has expired. I have just now shot off an email to tomtom and am awaiting a reply. There is no time limit anywhere on my email they sent me with the voucher code .
Will post any news I get back from them !
09-02-2012 10:19 AM
did you try to use the code on TT's webshop (not TT Home) and have a sum of more than your voucher code values? Only if those two are given you'll be able to use your code.
09-02-2012 03:08 PM
Yes to both questions. It seems that this is a true wate of time for £8.00 and it is truly disappointing that I could not seem to email someone to get this sorted without having to revert to your forum.
09-02-2012 05:03 PM
I don't work for TomTom but am just a customer like yourself. However this is a bug that seems to sometimes appear. If you'd like to get those £8.00 you'll have to call CS. Calling them is always faster than mailing them.
11-03-2012 02:46 AM
I have the same exactly the same problem .
As a token of appreciation we're giving you a free $20 voucher to spend at TomTom.com.
However, when try to redeem the code, I receive the following message ...The code you have entered has expired!
12-03-2012 12:13 PM
this is a common problem with TT's voucher codes. Please call CS to get it activated.
31-05-2012 06:51 PM
Every time I go to the TomTom website I get insanely frustrated. It's like going round and round the houses.
Today the issue is:
My husband bought me a TomTom for Christmas. It came with a Lifetime Map Updates promotional code. When I try click on the "activate code" option from the MyTT page, it tells me to download the latest version of MyTT. I did that. Then what? No further instructions.
So I went to "Maps." It gives me the maps prices. In the sidebar, there is an option to "use map activation code." I click on it, and it takes me back to the page where I'm being commanded to download the latest version of MyTT. Ugh! Help?