swg
Neophyte Traveler
swg
Posts: 3
Registered: ‎01-02-2012
Location: United Kingdom

Re: voucher code

I registered with Tomtom for the first time yesterday and received a voucher code by email. I have since tried to use the code to put towards a purchase on the Tomtom.com website, only to be told that the code has expired. Any ideas?

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Neophyte Traveler
jolene
Posts: 3
Registered: ‎14-01-2012
Location: Australia

Re: voucher code

HI

Yes I have the same problem. When I enter the voucher code it tells me it has expired. I have just now shot off an email to tomtom and am awaiting a reply. There is no time limit anywhere on my email they sent me with the voucher code .

Will post any news I get back from them !

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Lupus1
Posts: 5,478
Topics: 21
Kudos: 1,595
Solutions: 320
Registered: ‎21-09-2011
Location: Germany

Re: voucher code

Hi all,

 

did you try to use the code on TT's webshop (not TT Home)  and have a sum of more than your voucher code values? Only if those two are given you'll be able to use your code.

 

 

Regards

Lars.

____________________________________________________

TT XL•S LIVE IQ Routes Edition (Text-to-Speech)
map/Europe_North 875.3613
TT Start 60
map/Europe 910.4964
TT GO 6000
map/Europe 926.5515

TT Runner Cardio watch

TT Home 2.9.7.3256
MyDrive Connect 3.3.0.1317
MySports Connect 1.3.9
Win8 64bit


-------------------------------------------------------------------------------------------
I'm no TT employee but just a customer trying to help
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swg
Neophyte Traveler
swg
Posts: 3
Registered: ‎01-02-2012
Location: United Kingdom

Re: voucher code

Hi Lars,

 

Yes to both questions. It seems that this is a true wate of time for £8.00 and it is truly disappointing that I could not seem to email someone to get this sorted without having to revert to your forum.

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Lupus1
Posts: 5,478
Topics: 21
Kudos: 1,595
Solutions: 320
Registered: ‎21-09-2011
Location: Germany

Re: voucher code

Hi,

 

I don't work for TomTom but am just a customer like yourself. However this is a bug that seems to sometimes appear. If you'd like to get those £8.00 you'll have to call CS. Calling them is always faster than mailing them.

 

 

Regards

Lars.

____________________________________________________

TT XL•S LIVE IQ Routes Edition (Text-to-Speech)
map/Europe_North 875.3613
TT Start 60
map/Europe 910.4964
TT GO 6000
map/Europe 926.5515

TT Runner Cardio watch

TT Home 2.9.7.3256
MyDrive Connect 3.3.0.1317
MySports Connect 1.3.9
Win8 64bit


-------------------------------------------------------------------------------------------
I'm no TT employee but just a customer trying to help
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swg
Neophyte Traveler
swg
Posts: 3
Registered: ‎01-02-2012
Location: United Kingdom

Re: voucher code

Hi Lars,

 

I didn't appreciate that you do not work for tomtom and am most grateful for your response and help. Many thanks.

 

Kind regards.

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Apprentice Traveler
PrivacyIT
Posts: 2
Registered: ‎11-03-2012
Location: Australia

Re: voucher code

I have the same exactly the same problem .

As a token of appreciation we're giving you a free $20 voucher to spend at TomTom.com.

However, when try to redeem the code, I receive the following message ...The code you have entered has expired!

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Lupus1
Posts: 5,478
Topics: 21
Kudos: 1,595
Solutions: 320
Registered: ‎21-09-2011
Location: Germany

Re: voucher code

Hi PrivacyIT,

 

this is a common problem with TT's voucher codes. Please call CS to get it activated.

 

 

Regards

Lars.

____________________________________________________

TT XL•S LIVE IQ Routes Edition (Text-to-Speech)
map/Europe_North 875.3613
TT Start 60
map/Europe 910.4964
TT GO 6000
map/Europe 926.5515

TT Runner Cardio watch

TT Home 2.9.7.3256
MyDrive Connect 3.3.0.1317
MySports Connect 1.3.9
Win8 64bit


-------------------------------------------------------------------------------------------
I'm no TT employee but just a customer trying to help
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New Traveler
JennyW
Posts: 1
Registered: ‎30-05-2012
Location: United Kingdom

Re: voucher code

I have registered my new TomTom but I have not been sent a voucher code email

Hope you can help

Jenny

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Neophyte Traveler
Jennwith2ns
Posts: 3
Registered: ‎31-05-2012
Location: US

Re: voucher code

Every time I go to the TomTom website I get insanely frustrated. It's like going round and round the houses.

 

Today the issue is:

 

My husband bought me a TomTom for Christmas. It came with a Lifetime Map Updates promotional code. When I try click on the "activate code" option from the MyTT page, it tells me to download the latest version of MyTT. I did that. Then what? No further instructions.

 

So I went to "Maps." It gives me the maps prices. In the sidebar, there is an option to "use map activation code." I click on it, and it takes me back to the page where I'm being commanded to download the latest version of MyTT. Ugh! Help?

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