17-01-2012 01:23 PM
I bought a map from a friend of mine and the code was never used. last night i was trying to purchase th map and got a message saying that the code is not valid. i confirmed with him and the code is correct, it should be working.
I was wondering if anyone can help me with this?
Thanking you in dvance,
17-01-2012 04:33 PM
as the maps are linked to the device and not to the e-mail address it is probable that it won't work with your device if it isn't the same device.
To get more information I recommend calling CS. You'll find them via the support page.
Just click on the contact support button on that page and select your device type. Afterwards you should get the contact information.
24-01-2012 09:37 PM
I have the same problem, yesterday I receive the email with the voucher code and today, when I try to by a map and use the voucher I get "Il codice inserito è scaduto!" (the inserted code is expired).
What can I do to use it?
25-01-2012 12:43 PM
please call CS. They'll be able to activate the code from their end. You may have to prove that the code is yours.
27-01-2012 06:16 PM
I was given a TomTom 1005 for my birthday last November. The 90 days is therefore not completed I wish to get the latest map as promised but there was no actvation code or card with device. How can I get a code?
27-01-2012 09:57 PM
for the latest map guarantee you won't need an activation code. You'll just need to register your device to a new account if not already done and install the MyTT support application.
As there are some issues existing linked to the MyTomtom support application I've added the solutions to those troubles below.
There are a few things that should be done regardless whether you encounter any troubles (in bold) and some that are for troubleshooting.
29-01-2012 03:54 PM - edited 29-01-2012 03:55 PM
please check which map version you've got installed on your device. The latest map version is v880. If you've gotten your device before mid of November 2011 you might still only have gotten v875 and therefore not have the latest map installed. You only get one update which is the map currently being the latest when turning your device on for the first time.
29-01-2012 07:41 PM
my map version is 875. However, I thought USED meant used as a Sat Nav. I did not realise that simply turning it on to learn the symbols started the 90 day countdown. It appears that the persom who bought it for me opened the box to check it was OK before my birthday. Simply turning it on that starts the countdown should I think be made clearer in the documentation. That is not the accepted definition of USED. If it had been made clearer I would have updated earlier. I have only USED the device twice since I got it.. Not a good start to my use of a Tomtom. Very disappointing.
29-01-2012 10:29 PM
I suppose you've already gotten your latest map guarantee. As the device had been turned on before mid of November 2011 as I understand you it'll have the version v875 registered as latest map guarantee. The guarantee is not that you get an update if a new map gets published within that period but those 90 days are the time in which you can download the map that has been the latest one when your device has been turned on for the first time.
I agree with you that this could be explained more detailed.