Neophyte Traveler
Posts: 3
Registered: ‎26-10-2011
Location: United Kingdom

missing discount?

hi all,

I've just done my weekly updating of my Carminat TomTom and its telling me map updates available for discounted price of £10 instead of £19.99.

when i order and try to pay for this, its charging me full price.

Am i missing a discount link? now they said i can have for £10, im thinking why should i pay full price?



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Posts: 20,837
Kudos: 2,344
Solutions: 543
Registered: ‎16-10-2011
Location: United Kingdom

Re: missing discount?

You will have to contact CS via phone. Recently it is a general issue with TT. They advertise a discount, but their web team looks like lacking the skills to keep up. Have the discount offer handy and call CS. They will sort you out.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution

Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)

I am NOT a TomTom employee, just a user like others.
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