21-01-2012 06:45 PM
You have to register the activation code found in your package of materials....in theory, you can do it online but most find more success by calling CS at 866-486-6866.
22-01-2012 04:32 PM
I purchased lifetime updates w/ my GPS. I downloaded updates shortly after purchase and all seemed to work fine. 6 months later I updated again, and then awhile later I traveled. The GPS would not work properly. I could only load in direction to my favorites. All new searches caused the GPS to stall and then after awhile it reset itself and would not pick up any satellites at all. Annoying
02-06-2012 02:59 PM
I have already registered my TomTomm put in my promo code & received the initial updates. Now, I am trying to go in to get the quarterly updates & they system wants me to pay? I have followed the instructions & the site keeps taking me to purchase updates, but I am supposed to have free lifetime updates. Hello? The site says to go to My Tom Tom & click get updates after signing in, but there isn't such a place. I can see by the site a lot of other people are frustrated by the same problem. Please help.
02-06-2012 05:01 PM
Are you logging in with the same email address used to register the lifetime maps? Are you using the 'get new items' link? What map version is currently on your device?
You may need to call CS at 866-486-6866.
03-06-2012 09:16 PM
Initally TT said I needed a new unit and would give me $10 towards a new GPS. Whoppie! Also TT downloaded the wrong program for my unit. Why! Registered and downloaded before! But later after nothing on GPS I went to TT and tried again, now my original unit works fine. TT gives you a hard time if you buy the lifetime updates on purpose!!!
11-06-2012 02:10 AM
Not sure if this will help anyone, but I found the solution to my problem. I have the TomTom programs set to where I have to open the program, I don't allow it to auto run when my computer starts up. Once I opened the program & plugged in my GPS, it automatically took me to the update. Hope this helps someone with this very frustrating problem!!!
11-06-2012 11:26 AM