03-10-2011 12:03 AM
downloaded v875 uk and ireland which i believe the the lastest map to my ttg 920 most of my traveling is in britain so i just updated uk and eire.i live in glasgow and the most iconic bridge that was build 4 years ago and is the bussiest route over the river clyde into glasgow city centre and guess what, its not there, tt takes me the long way and i am not happy at paying 40 quid for this piece of useless crap of a map,could anyone throw any light on why this can happen
03-10-2011 12:22 AM
I'm not aware why streets would be missing from a map. You can report all feedback to the TomTom Support Team so they will send it to the correct department to provide a solution.
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03-10-2011 01:14 AM
its not a street,its a bridge called the clyde arc that crosses the river clyde in glasgow,its so well known.would it be a download issue, iv done everything correctly as far as i believe.even when i view a route demo the destination of where i want to go is on the other side of the bridge at the glasgow secc, the route tt takes me is past the bridge that tt denies is there and into glasgow city centre and then back along the clydeside to the excebition centre, im baffled by this and i think iv wasted 40 bangers.
03-10-2011 02:09 PM - edited 03-10-2011 02:11 PM
It's possible you downloaded the new map yet you are still looking at the old map data.
Can you check for us that you are using version 8.75? You can check map version by doing the following:
If this shows another number other than 8.75, it's possible that you still have the old data on your device's memory. To resolve this, you would need to switch the map. To do this, please do the following:
It does show on our online route planner that we have the bridge, so hopefully the above steps resolve the issue. If not, please let us know.
03-10-2011 03:04 PM
Awesome news - glad it's all working!