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kattwarr
Posts: 1
Registered: ‎13-04-2012
Location: United Kingdom;

VERY DISAPPOINTED USA user

I have tried several times over the past 4 or 5 months to purchase updates and something ALWAYS wrong with the site ! I do NOT have the time to set and keep on doing this. I have called a couple of times in the past and of course NO HELP at ALL !! First the issue was my email address wasn't correct (which it certainly WAS).  Now, I have tried buying updates AGAIN and payments won't go thru which is CRAZY !!! I've tried 2 different cards and will not take either of them ! I have said nothing but good things about my tomtom up until few months ago.  I regret getting it now and if I had been told about the updates and website issues ALL THE TIME I would have spent my hard earned money on ANOTHER brand. Its a shame that OOO MANY  people ARE WILLING to spend their money on updates but CAN NOT get them :smileysad: Maps are wrong, speed limits are mostly wrong and I thought that just maybe if I updated, that this would correct it bu...t after reading some other peoples messages on here....it just may actually be even worse. I SURE HOPE they don't charge both of my cards when I clearly DID NOT get the update I was needing. I WILL NEVER RECOMMEND tomtom to ANYONE again, not until they do something to fix all there problems ! Guess I will just go buy me and family members a Garmin now and just forget about it.

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Zsolt
Posts: 12,350
Kudos: 1,369
Solutions: 374
Registered: ‎16-10-2011
Location: United Kingdom;

Re: VERY DISAPPOINTED USA user

Not that it would change much, but you say you are a US customer, but your TT registration is in the UK. If you tried to use a US card with UK reg, it won't go through I think. Have you ever tried PayPal? I always use PayPal with TT and never had an issue with the payment.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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