Apprentice Explorer
ClarkMaK
Posts: 18
Registered: ‎03-06-2012
Location: United Kingdom

Re: UK Support telephone number?

These are the contact numbers for TomTom

 

0845 161 0044

0845 161 0009

 

And it sounds like they are in Geordie Land

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Zsolt
Posts: 13,149
Kudos: 1,463
Solutions: 391
Registered: ‎16-10-2011
Location: United Kingdom

Re: UK Support telephone number?

0845 161 0009
Monday - Friday: 9:00 a.m. to 5:30 p.m. UTC

or

020 7387 5444

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Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013 (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Novice Explorer
angry123
Posts: 4
Registered: ‎24-06-2012
Location: United Kingdom

Re: UK Support telephone number?

What does 'PM' mean??

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Novice Explorer
angry123
Posts: 4
Registered: ‎24-06-2012
Location: United Kingdom

Re: UK Support telephone number?

I couldn't agree with you more. How can a company as big as Tom Tom have such a poor or totally absent 'Contact Us'  link.

For a company in the 'Navigation' business they should start first by improving their web navigation.

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Zsolt
Posts: 13,149
Kudos: 1,463
Solutions: 391
Registered: ‎16-10-2011
Location: United Kingdom

Re: UK Support telephone number?

@angry123: You didn't really ask what PM is, did you? I don't want to look like a moron, but It is afternoon.

http://en.wikipedia.org/wiki/PM

If you meant PM as in the forum, then it means Private Message.

The link is pretty much straight forward to gain access to the contact details:

http://discussions.tomtom.com/t5/GO-800-1000-2000-Via-Start-20-40/Contact-Tomtom/m-p/163775/highligh...

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013 (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Apprentice Explorer
ClarkMaK
Posts: 18
Registered: ‎03-06-2012
Location: United Kingdom

Re: UK Support telephone number?

 

 

PM  =    from noon   through to Midnight if it is related to time

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Neophyte Traveler
vikram845
Posts: 3
Registered: ‎21-07-2012
Location: United Kingdom

Re: UK Support telephone number?

Hello,

 

I have already logged a issue with Tom Tom (Call Support: Update the device [Incident: 120709-004​214), Can you please update me as issue still remains unresolved. My current TOM TOM cannot find my house number even if I have to go to someother places it does not locate the correct location. Botttom story I have been sold a un updated Tom Tom which I bought 2 weeks back. can i return this tom tom?

 

Cheers

Vikram

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Zsolt
Posts: 13,149
Kudos: 1,463
Solutions: 391
Registered: ‎16-10-2011
Location: United Kingdom

Re: UK Support telephone number?

You can't get incident update here. It is a community forum.

 

Do you have the latest map?


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013 (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Apprentice Explorer
ClarkMaK
Posts: 18
Registered: ‎03-06-2012
Location: United Kingdom

Re: UK Support telephone number?

Easiest way would be to just log into the Tom Tom site and get an update, its free, it is also best not to put your home address into Tom Tom, as a thief could knick it when ur away in town, and he would then know where you live and that you are not at home.  I just put in my street name.

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Neophyte Traveler
vikram845
Posts: 3
Registered: ‎21-07-2012
Location: United Kingdom

Re: UK Support telephone number?

Okay, fair enough it cannot locate my house number. what abt if I go somewhere else it does not locate the exact location ..in spite of having a discussion with your department. I have downloaded the free map still no improvement. Any idea?

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