Reply
Novice Explorer
Buster52
Posts: 8
Registered: ‎05-03-2012
Location: US

Transfer

I am thinking about buying a Via1535TM. I have seen used one for sale. If one buys a used TomTom can they still receive free map updates?

Message 1 of 3 (140 Views)
Please use plain text.
Lupus1
Posts: 5,478
Topics: 21
Kudos: 1,595
Solutions: 320
Registered: ‎21-09-2011
Location: Germany

Re: Transfer

Hi,

 

if you use the old account this should be possible. Just discuss with the previous owner that he changes his e-mail address to yours (this e-mail address cannot be used for another device at the same time) and sets a password you agreed on. After having received the unit you'll just have to change the password again so no one except you'll be able to use that account.

 

With this way the lifetime map updates should be transferred to you as it still is the same account. The seller can then use his own e-mail address again for a new device.

 

Make sure you get the card with the lifetime maps promotion code from the seller as well. That way if the map update service doesn't remain active you can call CS and reactivate it.

 

 

Regards

Lars.

____________________________________________________

TT XL•S LIVE IQ Routes Edition (Text-to-Speech)
map/Europe_North 875.3613
TT Start 60
map/Europe 910.4964
TT GO 6000
map/Europe 926.5515

TT Runner Cardio watch

TT Home 2.9.7.3256
MyDrive Connect 3.3.0.1317
MySports Connect 1.3.9
Win8 64bit


-------------------------------------------------------------------------------------------
I'm no TT employee but just a customer trying to help
Message 2 of 3 (137 Views)
Please use plain text.
Zsolt
Posts: 20,515
Kudos: 2,291
Solutions: 537
Registered: ‎16-10-2011
Location: United Kingdom

Re: Transfer

I am not 100% sure that it would comply with the T&Cs.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
Message 3 of 3 (134 Views)
Please use plain text.