14-10-2011 02:07 AM
My TomTom One 3rd edition. was working fine, until on a trip back from Canada near border, it hung. We then used the reset on the bottom as the top button had no function!
Have now re-formatted and reloaded using TomTom web site. Still "TomTom One 3rd edition. Hangs on splash screen"!
Looking for help / advice anywhere now.
14-10-2011 02:55 AM - edited 14-10-2011 02:55 AM
Clear the memory with the flash tool
Read the following article:
Turn the device off and on to run the flash tool after its installed.
14-10-2011 09:49 PM
Used the "Clear Flash tool" with files in place. No difference in operation.
Erased files on TomTom, then used "Clear Flash tool" again, three times.
Hide TomTom Directory in TomTom Home 2.82.2264!!! SHOULD I BE USING TomTom Home or My TomTom???
Anyway, now see 1/2 white screen, 1/2 TomTom logo w/ hands, or upon reseting and restarting 100% white screen.
Have done the check Microsoft drive repair, however no poblem found.
14-10-2011 10:18 PM - edited 14-10-2011 10:22 PM
You need the TomTom Home Support Application.
Try the following:
Is the device able to bypass the startup screen? If yes, then you have to reconfigure alle the settings where desired, because the mapsettings.cfg file contains all the settings and favourite locations.
You can safely remove the mapsettings(backup).cfg file from the map folder.
When the issue still appears, then you can rename the mapsettings(backup).cfg back to mapsettings.cfg to restore all your settings and favourites.
16-10-2011 08:56 PM
The best I get by renaming "mapsettings.cfg to mapsettings(backup).cfg is 1/2 left side blanked screen (a little different that a full white screen of death, missing blue bar on bottom) and 1/2 right side splash screen, then hangs.
Changed mapsettings(backup).cfg back to mapsettings.cfg, then returnes "white full screen of death).
Do you know the boot up file sequence, seems like:
1) TomTom logo w/ sound
2) splash screen
Is the sequence listed some place??
16-10-2011 09:41 PM
I don't know what the sequence is but you can try the following:
Make a full backup of the navigation device if not already done:
Remove all previous downloads in TomTom Home
Remove the navigator version with TomTom Home
Download and reinstall the navigator version
When everything's working fine, make a full backup of the navigation device.
24-02-2013 03:33 PM
hi, I don't know if you managed to fix this but I was having the same problem and fixed it by
Launch tomtom home
Press reset button to power down device
connect device to computer
power device on holding down on button until you hear the drum sound
In the main interface of tomtom home choose "back up and restore" on page 2
then choose restore
it will reload all the files to your device which takes 5 minutes or so
eject device using the small symbol at bottom left of the tomtom home window
device should start normally
hope this works for you