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New Traveler
LisaSwann2011
Posts: 1
Registered: ‎28-05-2011
Location: United Kingdom

TomTom Home error updating maps

 

On Trying to get the most updated maps I get the following message:
The TomTom server did not understand the request. Maybe your HOME version is outdated. Bu it's not & the details are as demonstrated below  - any ideas???
ERROR: 104/#https://community.tomtom.com/payment/initiatePayment: Error from server: An error occurred while communicating with the server. The following information is incorrect: 'CENS identifier'
An error occurred while communicating with the server. The following information is incorrect: 'CENS identifier'
Error code: 104
Additional information: info = [object] 
info.func = [string] payment/initiatePayment
info.args = [object] 
info.args.deviceSerial = [string] PV2429G00940
info.args.pragueSerial = [string] 
info.args.SDCardId = [string] 
info.args.deviceCapabilities = [string] ArrivalSounds CarSymbol Caymann Documents Durham HDTraffic HomeBackup InternalFlash MapOverlays Newyork Newyork1Dot6 NotAutomotiveEmbedded PlusBuddies PlusDownloadDynamic PlusDownloadGeneral PlusDownloadMap PlusDownloadPOI PlusDownloadRingTone PlusDownloadScheme PlusDownloadUpgrade PlusDownloadVoice PlusEphemeris PlusFixedSafetyCameras PlusFuelPrices PlusMessageNotification PlusMobileSafetyCameras PlusOnlineCamera PlusPushChannel PlusRoadConditions PlusTraffic PlusTripReporting PlusWeather Prague RDSTMC SDSlot StartupImage SuspendImage Traffic WarningSounds screensize=320x240
info.args.deviceParameters = [string] {"ApplicationVersion":"9669","ApplicationVersionVersionNumber":"8083"}
info.args.items = [string] 1300033,1300092
info.args.productlist = [string] 1300033,1300092
info.method = [string] POST
info.useCache = [string] false
info.dryRun = [string] false
info.xmluploadbody = [xml] <initiatePayment>
  <contentidlist>
    <content idurl="http://id.tomtom.com/map/united_kingdom_and_republic_of_ireland/arm9-noasr-notts?version=860.3126" certificate="United_Kingdom_and_Republic_of_Ireland-264.meta.dct:BAAAAJB742K+2s7q0R3cxkBmkCbw4U/1vYA3Tp0Lt8CSL4ifhfHpe0rzaDzHFA8J8SzBo8vBmgIjqMCdS2CFPBFWS0lYq7EX4qgepI32IbCW1uoLYAcdWbFhSJlUu53S+Ad1CiaFRdPOFemj9PVF8lofPT19ZnoVGrggvoG20fN22lA1,"/>
  </contentidlist>
</initiatePayment>
Severity: 1105
Stack:
0. chrome://tthome/content/logic/comm.js:468
                                                xmluploadbody: this.xmluploadbody
1. chrome://tthome/content/logic/comm.js:430
            this._doneCallbacks();
2. chrome://tthome/content/logic/comm.js:277
            this.request.onload = function() { me._done(true); }
Time: Fri, 27 May 2011 23:37:31 GMT

ERROR: 104/#https://community.tomtom.com/payment/initiatePayment: Error from server: An error occurred while communicating with the server. The following information is incorrect: 'CENS identifier'An error occurred while communicating with the server. The following information is incorrect: 'CENS identifier'Error code: 104URL: https://community.tomtom.com/payment/initiatePaymentAdditional information: info = [object] info.func = [string] payment/initiatePaymentinfo.args = [object] info.args.deviceSerial = [string] PV2429G00940info.args.pragueSerial = [string] info.args.SDCardId = [string] info.args.deviceCapabilities = [string] ArrivalSounds CarSymbol Caymann Documents Durham HDTraffic HomeBackup InternalFlash MapOverlays Newyork Newyork1Dot6 NotAutomotiveEmbedded PlusBuddies PlusDownloadDynamic PlusDownloadGeneral PlusDownloadMap PlusDownloadPOI PlusDownloadRingTone PlusDownloadScheme PlusDownloadUpgrade PlusDownloadVoice PlusEphemeris PlusFixedSafetyCameras PlusFuelPrices PlusMessageNotification PlusMobileSafetyCameras PlusOnlineCamera PlusPushChannel PlusRoadConditions PlusTraffic PlusTripReporting PlusWeather Prague RDSTMC SDSlot StartupImage SuspendImage Traffic WarningSounds screensize=320x240info.args.deviceParameters = [string] {"ApplicationVersion":"9669","ApplicationVersionVersionNumber":"8083"}info.args.items = [string] 1300033,1300092info.args.productlist = [string] 1300033,1300092
info.method = [string] POSTinfo.useCache = [string] falseinfo.dryRun = [string] falseinfo.xmluploadbody = [xml] <initiatePayment>  <contentidlist>    <content idurl="http://id.tomtom.com/map/united_kingdom_and_republic_of_ireland/arm9-noasr-notts?version=860.3126" certificate="United_Kingdom_and_Republic_of_Ireland-264.meta.dct:BAAAAJB742K+2s7q0R3cxkBmkCbw4U/1vYA3Tp0Lt8CSL4ifhfHpe0rzaDzHFA8J8SzBo8vBmgIjqMCdS2CFPBFWS0lYq7EX4qgepI32IbCW1uoLYAcdWbFhSJlUu53S+Ad1CiaFRdPOFemj9PVF8lofPT19ZnoVGrggvoG20fN22lA1,"/>  </contentidlist></initiatePayment>
Severity: 1105Stack:0. chrome://tthome/content/logic/comm.js:468                                                xmluploadbody: this.xmluploadbody1. chrome://tthome/content/logic/comm.js:430            this._doneCallbacks();2. chrome://tthome/content/logic/comm.js:277            this.request.onload = function() { me._done(true); }
Time: Fri, 27 May 2011 23:37:31 GMT

 

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Elite Voyager
Elite Voyager
dhn
Posts: 11,894
Registered: ‎01-03-2011

Re: TomTom Home error updating maps

The TT payment server (located in the Netherlands) may be rejecting your CC for a foreign purchase.

-------------------------------------------
I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
Message 2 of 53 (4,890 Views)
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New Traveler
sidle
Posts: 1
Registered: ‎30-05-2011
Location: US

Re: TomTom Home error updating maps

I can not get purchase updates on the maps. I get this error message. Any suggestions?

 

 

 

ERROR: 104/#https://community.tomtom.com/payment/initiatePayment: Error from server: An error occurred while communicating with the server. The following information is incorrect: 'CENS identifier'
An error occurred while communicating with the server. The following information is incorrect: 'CENS identifier'
Error code: 104
URL: https://community.tomtom.com/payment/initiatePayment
Additional information: info = [object]
info.func = [string] payment/initiatePayment
info.args = [object]
info.args.deviceSerial = [string] GJ3370B13194
info.args.pragueSerial = [string]
info.args.SDCardId = [string]
info.args.deviceCapabilities = [string] CarSymbol Caymann CaymannAlwaysOn Durham HomeBackup InternalFlash Leeway LinkVolumeToSpeed MapShare MultipleMaps Newyork NotAutomotiveEmbedded PermanentMapCfg PlusEphemeris PlusOrRDSTMCTraffic RDSTMC RouteInfoBackToSummary SDK SettingsOverride SimpleMapBrowserButtonBar StartupImage SuspendImage TTS TTSCompressed TTSLoquendo700 Traffic USBAccessories VoiceBrowser ZeroVolumeSupported screensize=480x272
info.args.deviceParameters = [string] {"ApplicationVersion":"605385.2","ApplicationVersionVersionNumber":"9151","VehicleBrand":"","VehicleModel":""}
info.args.items = [string] 1300059,1402024
info.args.productlist = [string] 1300059,1402024

info.method = [string] POST
info.useCache = [string] false
info.dryRun = [string] false
info.xmluploadbody = [xml] <initiatePayment>
  <contentidlist>
    <content idurl="http://str1.id.tomtom.com/map/North_America_2GB?version=850.2781" certificate="North_America_2GB-161.meta.dct:AgAAAHf0Jsoiyg3HlFLvvGXIPznuVtYWx/T9WaqPBXRR46kE3v9FrIH8IPIEPhXeYP1cm0DwpIVAg2z/ZdsJ5uW9+8ZPznQTY0SQ2idDGLrqQE0WfBUJDJlMXXNcWIqbhUHfGX7U4x5Yn4mFipwVCPbLOS6OxeHyegXy2q2u5352bw3X,"/>
  </contentidlist>
</initiatePayment>

Severity: 1105
Stack:
0. chrome://tthome/content/logic/comm.js:468
                                                xmluploadbody: this.xmluploadbody
1. chrome://tthome/content/logic/comm.js:430
            this._doneCallbacks();
2. chrome://tthome/content/logic/comm.js:277
            this.request.onload = function() { me._done(true); }

Time: Mon, 30 May 2011 01:29:08 GMT

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New Traveler
hormiguero
Posts: 1
Registered: ‎30-05-2011
Location: US

Re: TomTom Home error updating maps

I've been getting the same error for two months now!  I have called "customer service" and they said that the servers were down...  I tried to get new maps when the "6 maps for the price of four" update sale was online, but it wouldn't go thru...  The error comes before I even get to the cc input part of the checkout comes-up...  When I try thru tomtom online website, it continues to treat me like I was in the UK and I have to switch to US - still won't go thru!!  I'm ready to throw it in the trash and buy another brand!!

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New Traveler
rolasu
Posts: 1
Registered: ‎01-06-2011
Location: US

Re: TomTom Home error updating maps

I have a Tom Tom One 3rd edition, just recently updated the TomTom Home software, and get the same error message when trying to buy map updates.  I never get any further than trying to proceed to purchase when I get the error message.

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Master Explorer
BGraystone
Posts: 7
Registered: ‎28-05-2011
Location: United Kingdom

Re: TomTom Home error updating maps

Hey,

 

I have got exactly the same problem.  I am still waiting for a reply from Tom Tom.  Don't they want our money?

 

Looking through the forums the theory is that our e-mail accounts are screwed up somehow at the Tom Tom end.  Some suggest that you create a new e-mail account and try updating again.  I have not tried this because any account information would not be transferred so the balance of any guarantee etc wont carry over.

 

Most frustrating!

 

Anybody got a solution?

 

BG

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New Traveler
Giopad65
Posts: 1
Registered: ‎02-06-2011
Location: Italy

Re: TomTom Home error updating maps

Same problem here.

I hadn't been updating my One XL for some time now, and when I tried today I got the "CENS identifier" error.

I updated TomTom Home to the most recent release for my machine (iMac with OS X 10.6.7), but nothing.

I doppred an email to TomTom explaining the problem and pasting the error detail. Let's see.

If I don't get a reply in a reasonabile time I'll seriously consider switching to a different GPS brand

 

Let's see if some of you guys get some news about this annoying problem...

 

Ciao to all,

Giopad65

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Apprentice Explorer
Mozza
Posts: 18
Registered: ‎27-05-2011
Location: United Kingdom

Re: TomTom Home error updating maps

Same issue here on a carminat card.

 

The non reply to emails is really disappointing, and I'm afraid they'll mess their business up with bad customer service eventually.

 

Anyone heard anything yet?  It's nothing to do with CC details, I don't even get that far.

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Apprentice Explorer
Mozza
Posts: 18
Registered: ‎27-05-2011
Location: United Kingdom

Re: TomTom Home error updating maps

I've just seen this on the issues page - notice when it was last updated...i must admit, I'm, starting to expect this level of customer care from them...

 

Current issues

ERROR 104 in HOME

24 May 2011

Some customers are experiencing 'Error 104' when trying to purchase Map Update Service in HOME.

The error message reads:
104/#https://community.tomtom.com/payment/initiatePayment: Error from server: An error occurred while communicating with the server. The following information is incorrect: 'CENS identifier'

We are currently investigating these occurrences.



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Neophyte Traveler
morrissey007
Posts: 3
Registered: ‎06-06-2011
Location: United Kingdom

Re: TomTom Home error updating maps

I'm getting the same errors. Doesn't TomTom WANT OUR MONEY???

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