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Neophyte Traveler
Eurobond
Posts: 3
Registered: ‎28-06-2012
Location: Finland;

Purchasing a new map

Hi.

 

I am new here and seeking for help with the problem. I have a Go Live 1000 for which I bought the US map on June 26. I paid the purchase directly from my bank acccount and got a receipt for it. Now I have been waiting for the delivery but nothing shows up either in my actual e-mail or on my account here. Did I pay the 39,95 euros for nothing? How should I proceed from here on?

 

Thanks in advance for any help.

 

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Zsolt
Posts: 12,416
Kudos: 1,377
Solutions: 377
Registered: ‎16-10-2011
Location: United Kingdom;

Re: Purchasing a new map

Did you install the MyTomTom application on your PC?

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Neophyte Traveler
Eurobond
Posts: 3
Registered: ‎28-06-2012
Location: Finland;

Re: Purchasing a new map

Yes, I did.

 

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Zsolt
Posts: 12,416
Kudos: 1,377
Solutions: 377
Registered: ‎16-10-2011
Location: United Kingdom;

Re: Purchasing a new map

Does it say connected, when you hook up your 1000?


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Neophyte Traveler
Eurobond
Posts: 3
Registered: ‎28-06-2012
Location: Finland;

Re: Purchasing a new map

Yes.

 

I somehow knew it would go like this. That´s the reason I chose Eurobond as my name. The fate of the 39,95 € which I paid is similar to the money and the guarantees which the prudent euro countries give to the mediterranean corrupt big-spenders: never see your money anymore.

 

 

 

 

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Zsolt
Posts: 12,416
Kudos: 1,377
Solutions: 377
Registered: ‎16-10-2011
Location: United Kingdom;

Re: Purchasing a new map

Try to get in touch with customer services on the phone. They can either activate the download or issue a refund. Maybe the server allocated the wrong map version, that's why the MyTomTom is not downloading it.

 

On another note, what do you have in the Manage Content menu on the website, top right corner, green MyTomTom button? Does it offer you the map there?


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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