01-04-2012 06:57 PM
01-04-2012 07:05 PM
01-04-2012 08:05 PM
Hi and thanks for attempting to help.
In reply, my Op System is Windows 7.
Browser Google Chrome.
Anti-Virus configured to allow access to TomTom.
Its a VIA 125 device.
What do I do next?
01-04-2012 08:49 PM
22-04-2012 01:10 PM
I seem to have the same problem so I am just about to submit a support request for this.
As for @Thunder339 I would like to know what TomTom intend to do to resolve this since I have paid for a year of updated maps which it seems I am not getting ...
22-04-2012 01:27 PM
i have submitted my issue to tomtom support, i have been able to download the map after they have updated something in my account. took 3 days to have the issue solved, so not bad.
just open a support request indicatingversion of your software and map, other wise call customer support.
thanks all for your great support
01-05-2012 08:08 PM
Thanks, as I said in my post I did submit a support request for this and they have now sorted it out, although it took around a week for my device to be sorted out.
For the record (and anyone else affected) the immediate response from them was to say that "I had checked your account and can see that the map update service subscription assigned to your account is not compatible with your device."
I guess that this more or less matches the earlier comments about this being an issue at their end, although I know (and they should have been able to see) that I did get one map update immediately after buying the map update service for my device...