Reply
Novice Explorer
Blankenstein
Posts: 2
Registered: ‎04-05-2012
Location: Spain
Accepted Solution

Need a contact Email Address for Tom Tom Accounts Department

Hello

Please can somebody provide a contact email address for TomTom.

I have just purchased a 1 Year Europe Speed Camera Option for E29.95.

The Credit Card server returned with an error and said to try again later after it sent an error report.

I tried a few minutes later and the same error happened again and sent another error report.

After a few minutes, I received 2 emails with 2 confirmed purchases for the same thing.

Seems the Tom Tom VISA credit card server is not operating properly.

I need one of these purchases refunded.

Thank you.

Marcel

Message 1 of 39 (5,805 Views)
Please use plain text.
Zsolt
Posts: 21,286
Kudos: 2,390
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: Need a contact Email Address for Tom Tom Accounts Department

http://discussions.tomtom.com/t5/TomTom-GO-800-1000-2000-Via/Contact-Tomtom/m-p/163775/highlight/tru...

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
Message 2 of 39 (5,801 Views)
Please use plain text.
Novice Explorer
George111
Posts: 3
Registered: ‎05-05-2012
Location: Germany

Re: Need a contact Email Address for Tom Tom Accounts Department

I have had the same Problem too today, at first the Order for Live Services was in € 47.95 and later changed to GBP

I live in Germany and wanted to pay in €. After a short disconnect and an Error Message I tried the same again, receiving the same Error Message.

Afterwards I received two Invoices via Mail.

This is no way to please the Customers, i want to contact the account department too. At least one Invoice has to be cancelled and the other changed to €.

 

George111

Message 3 of 39 (5,723 Views)
Please use plain text.
Zsolt
Posts: 21,286
Kudos: 2,390
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: Need a contact Email Address for Tom Tom Accounts Department

Did you make the purchase through the German or UK website?

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
Message 4 of 39 (5,718 Views)
Please use plain text.
Novice Explorer
George111
Posts: 3
Registered: ‎05-05-2012
Location: Germany

Re: Need a contact Email Address for Tom Tom Accounts Department

I started with the german site from an E-Mail telling me my Live Services Account had expired and later it changed to English from € to GBP.  There seems to be a software Problem because i received two Error Messages.

how can I contact the accounts department to cancel the two Invoices.

 

Thanks for you help.

Message 5 of 39 (5,627 Views)
Please use plain text.
Zsolt
Posts: 21,286
Kudos: 2,390
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: Need a contact Email Address for Tom Tom Accounts Department

Follow the above link from the 2nd post.


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
Message 6 of 39 (5,622 Views)
Please use plain text.
Novice Explorer
Blankenstein
Posts: 2
Registered: ‎04-05-2012
Location: Spain

Re: Need a contact Email Address for Tom Tom Accounts Department

 

I am not sure.

I had my GPS connected and was doing an update via the PC software.

Maps updated and then it said that my Speed Camera update had expired.

It then gave me an option to buy 1 year update for Euros 29.95.

I clicked BUY and it took me to Tom Tom website - and this is when my problems started.

I am English speaker that lives in Spain.

The charge was in Euros.

So I assume it was Spain - English version, but I am not 100% sure.

I agree with you ... TomTom need to improve their service substantially.

I also have a Garmin and I bought TomTom because it was based in Europe and I thought service and support would be better. When I compare the 2 services, I realise that I made a mistake with TomTom.

I sent an email to TomTom explaining the issue and asked for a refund of one subscription or make it a 2 year subscription - what ever is easier and faster and simplest for TomTom. I don´t want this to become a long complicated issue.

I am still waiting to hear from them.

(A forum member sent me a link in this thread - it took me directly to "send TomTom and email". I suggest you use this link too)

Good luck with your refund.

 

Message 7 of 39 (5,620 Views)
Please use plain text.
New Traveler
Spotthedog
Posts: 1
Registered: ‎07-06-2012
Location: United Kingdom

Re: Need a contact Email Address for Tom Tom Accounts Department

Like others there seems to be a problem purchasing a speed camera update. I received an error messsage that indicated to try again, which I did. I have now received two invoices acknowledging receipt of payment from my credit card but no speed camera update. I need to get a refund on both non-purchases. I cannot get a reply by phone (goes straight to hold & endless music). Apparently I have  a "legacy device" therefore am not able to email or phone or have any support contact! This is not about a repair only a refund.

 

Please can someone give me an email address for Tomtom:smileysad:

Message 8 of 39 (5,326 Views)
Please use plain text.
Zsolt
Posts: 21,286
Kudos: 2,390
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: Need a contact Email Address for Tom Tom Accounts Department

Just use the above contact way to access the e-mail, and chose a newer device (like GO 1000). That will do the trick.


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
Message 9 of 39 (5,323 Views)
Please use plain text.
New Traveler
AndyMatt
Posts: 1
Registered: ‎12-06-2012
Location: United Kingdom

Re: Need a contact Email Address for Tom Tom Accounts Department

I have had exactly the same problem with the server saying my update hadn't gone through but now I've ended up paying three times. I have just gone round in a loop trying to find contact information to sort this problem out. This really isn't good enough, a number and or email address should be readily available to resolve these sort of issues. If anyone has the telephone number or email address please share, in the mean time I will be contacting trading standards.

Message 10 of 39 (5,267 Views)
Please use plain text.