06-03-2012 09:10 PM
Hi, I bought a TOMTOM XXL 550M in Canada. It said: Lifetime Map Updates. But when I want to update the map with TOMTOM HOME, it will charge me $69.99.
Now I can not understand what the mean of " Lifetime Map Updates".
Thanks and have a nice day.
Solved! Go to Solution.
06-03-2012 09:21 PM
You have to register the activation code found in the box (if a M model) which says DO NOT DISCARD, either online (which doesn't work very well) or by calling CS at 866-486-6866.
Did you do either?
20-03-2012 09:57 PM
I wanted to update my tomtom too, but I received a message that says My 90 days to get the code promotion (lifetime)has expired....so...Is there any way to replace it? or have a new one?? that means I did not get my lifetime map updates because I spent more than 90 days to put the promotional code.
23-03-2012 09:35 PM - edited 24-03-2012 12:38 AM
Hi, I have a similar question...I have lifetime maps on a 550XXL purchased in Feb of 2011...updated maps and enter activation code in May 2011. New PC, download TOMTOM HOME and try the activation code again (didn't store with my online TOMTOM account) and it says the code is already used...how do I resolve this? Thanks!
27-03-2012 06:34 PM
I bought a Tomtom VIA with Lifetime maps at Costco less than 1 year ago. Now the joke of the Lifetime maps mean that you need to pay each time for updating your device, because after I activated the promotional code nothing happens. I believe that if the company is not able to support its promises, please do not play with your customers, because next thing you can have a lawsuit because false promises in your advertisement.
Can somebody help or meet me to see the Tomtom stay with its terms?
28-03-2012 04:17 PM
28-03-2012 05:08 PM - edited 28-03-2012 05:09 PM
As you know, lifetime maps is an option available for many models in North America only.
However, there has been an issue since the 'M' models became available whereby activation online, whether for models using Home 2 or those using MyTomTom is a futile effort. In the huge majority of cases, activation fails.
We are **constantly** advising users at TTF to call CS at 866-486-6866 to activate the code. That works.
Clearly, any call to CS is more expensive for TomTom than to get the darn online activation to work properly.
Can you investigate the status of how far along whichever division is responsible for the Canada or US web sites is in getting it to work?
28-03-2012 05:24 PM