Novice Explorer
RichardJB
Posts: 13
Registered: ‎24-02-2012
Location: Australia

Re: Latest Map Guarantee for GoLive825

They didn't mention it. I guess the point is that v885 became available in December 2011, I purchased the unit Feb 2012, and the download of v885 to my unit had clearly not happened. If I tried to download v885 again then maybe I would not be entitled to it.

 

Under the terms of the offer, my reading is that if there were to be a v890 made available within the 90 days, then I am entitled to that too - provided I download it only once. 

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Elite Voyager
Elite Voyager
dhn
Posts: 10,963
Registered: ‎01-03-2011

Re: Latest Map Guarantee for GoLive825

885 became available in the middle of February 2012.

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Zsolt
Posts: 19,384
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Registered: ‎16-10-2011
Location: United Kingdom

Re: Latest Map Guarantee for GoLive825

As per my previous experience and other comments, if I bought a unit on 13/02/12 with map v870 and next day I connected on 14/02/12 and there was v880 available, that was the latest map guarantee. On 15/02/12 v885 came out, but as the day before the guarantee was validated already, it wasn't offered anymore. And it was confirmed by many people on this forum already. I am just wondering if it was a gesture of good will or different areas have different policies. Would be nice if someone from TT would make an official statement about this issue as well.


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
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How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Novice Explorer
RichardJB
Posts: 13
Registered: ‎24-02-2012
Location: Australia

Re: Latest Map Guarantee for GoLive825

Here is the wording off the TomTom web site:

 

Latest map guarantee

Start driving with the latest map - guaranteed! If a new map for your device is available within 90 days of first use, you can download that map once for free via tomtom.com

 

Seems quite clear to me. I'm happy with TomTom's response.

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Novice Explorer
RichardJB
Posts: 13
Registered: ‎24-02-2012
Location: Australia

Re: Latest Map Guarantee for GoLive825

Thanks for the clarification. I must have misread the reference.
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Elite Voyager
Elite Voyager
dhn
Posts: 10,963
Registered: ‎01-03-2011

Re: Latest Map Guarantee for GoLive825

That's my understanding as well. One 'kick at the can' for the LMG.

 

The timing of getting the LMG just prior to an even newer map being released is problematic. And, without a user checking in forums such as this as to the pending arrival time of a newer map, situations like this occur.

 

While TT doesn't legally have to offer an 885 map in this situation, it would be nice from a Goodwill point of view if the company did so.

 

Unfortunately, the concept of 'Goodwill' seems not to be a guiding principle at TomTom, inc. recently ......

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Novice Explorer
RichardJB
Posts: 13
Registered: ‎24-02-2012
Location: Australia

Re: Latest Map Guarantee for GoLive825

No I disagree. I believe that given the wording of the offer, TomTom are promising and are legally obliged to provide one download of any new map which becomes available within 90 days of purchase. In my opinion TomTom have honoured that obligation in my case, which is what I expected. It may be purely hypothetical, but If a v890 were to become available within 90 days of my purchase, I would certainly claim it and I would also most certainly expect to receive it.
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Zsolt
Posts: 19,384
Kudos: 2,135
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Registered: ‎16-10-2011
Location: United Kingdom

Re: Latest Map Guarantee for GoLive825

The wording says ONCE. You can't really download the same map twice as you have it once. Once you downloaded the newer map, that's it (as I said, according to many other posts also, and my personal experience as well). If there is another newer map, that one is for purchase. Just like when you buy a map online, and the next map is chargeable (or you buy a map update service on a discounted price, due to you had the latest map before).

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Novice Explorer
RichardJB
Posts: 13
Registered: ‎24-02-2012
Location: Australia

Re: Latest Map Guarantee for GoLive825

No . I wouldn't accept that. If the situation arises I'll keep you informed, but I would certainly pursue my rights. I'm surprised if other people have not had satisfaction in this area. I've not had any problem.

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Elite Voyager
Elite Voyager
dhn
Posts: 10,963
Registered: ‎01-03-2011

Re: Latest Map Guarantee for GoLive825

[ Edited ]

As Zsolt says, the wording clearly says 'ONCE'. You have no justification for thinking TT is obligated to provide an even newer map if available in the time frame.

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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