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Apprentice Traveler
barbolani
Posts: 2
Registered: ‎27-04-2012
Location: Spain;

Is this a joke, a mistake or real?

Out of curiosity, I went to the map purchasing section. One map update for Europe costs 69,95 euros. Ouch. That's a lot of money. Wait, let's look at the 18 month subscription above. Surely should be better. That option reads 18 months of updates is 4797,00 euros!!!!!

 

To make it more attractive, the blurb says that the price is discounted by 40%. Hey, that's good. It could be even worse, having to pay more than the cost of a small car just to get the updates. Thinking it again, at that price it could be better just to throw away the device and get a new one each three months.

 

UPDATE: clicking on the "purchase now" button gives a much more reasonable price of ... 79.95 euros. That's a nice discount :smileyhappy:

 

Someone at TomTom should check the site pages. I don't have much trust in buying with someone that gives a different price depending on which page it is displayed.

 

I looked for a place to report this issue, but did not found a contact mail or phone number to call.

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Zsolt
Posts: 12,373
Kudos: 1,372
Solutions: 377
Registered: ‎16-10-2011
Location: United Kingdom;

Re: Is this a joke, a mistake or real?

It is an ongoing issue with the site. Never seen it on the UK site though, but seen it all around. Usually the last confirmation page has the right information. It was reported a few times already, they are aware of. Looks like not an easy fix as we would think.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Neophyte Traveler
steve_jone
Posts: 3
Registered: ‎29-04-2012
Location: United Kingdom;

Re: Is this a joke, a mistake or real?

[ Edited ]

I came to know from few of my friends that it is a same issue which is still going on.May be TomTom working on this.


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Staff
Ditte
Posts: 1,616
Registered: ‎07-06-2011
Location: Netherlands;

Re: Is this a joke, a mistake or real?

Hi guys,

This issue is resolved now. If you still have problems with seeing the correct price, then please let me know. :smileyhappy:

All the best,
Ditte
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