Map purchasing

[JMCL4450]

whilst trying to purchase the map update service i get as far as viewing the basket, then i recieve an error at the top of the page stating INTERNAL SERVER ERROR

Is this something TOMTOM will be aware of ?

[Zsolt Elite Voyager]

What is your actual map version? It can happen, if you have a really old map.

[kitfoxjunky]

Same problem here. Trying to purchase map before I leave for Europe.  Go 2535. Forums say happens a lot ... keep trying.  You would think TomTom would be all over this. People trying to give them money but they will not take it is never a good business practice.

[MaiaWolf]

Hi, searched for an answer to this.

I also updated and purchased the year plus six month at a cost of £19.99 and on paying, received a server error, so stupidly enough, I tried again but again, to no avail then.........................I found I have been charged TWICE in my bank account!

Check your accounts guys and get your monies back!!

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JMCL4450 wrote:

whilst trying to purchase the map update service i get as far as viewing the basket, then i recieve an error at the top of the page stating INTERNAL SERVER ERROR

Is this something TOMTOM will be aware of ?

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[John001 · Accepted solution]

I have had the same problem and was told that there is a problem with Internet Explorer and that I had to use a different browser - but I don't have that choice as I am using a work PC that can't be changed in that way. I think Tomtom should make it more obvious that there is a problem at the moment! AND THEN FIX IT!

[harebolt]

Same has just happened to me....how do you contact tomtom to make them aware of the double order and to refund my money??

[JMCL4450]

Thanks John, Using Google Chrome worked with no problems as you said Internet Explorer seems to be Noncompatable ? Very strange!

[Zsolt Elite Voyager]

@harebolt: http://discussions.tomtom.com/t5/GO-800-1000-2000-Via-Start-20-40/Contact-Tomtom/m-p/163775/highligh...

[Zsolt Elite Voyager]

@JMCL4450: IE works also, but depending on the PC, you might have to switch it to compatibility view mode.

[anton]

It is not true, it is not a different browser that solves the problem I am using google's own. I too cannot buy any maps. This is the second tom tom that I buy it will be the last time. My maps are 11 months old and I have tried to update/buy new ones since the beginning and nothing works. I am switching to Garmin. I have had enough of TomTom not supporting clients.