12-04-2012 09:38 PM
I bought the Map Update Service in July 2011 at a time when TomTom had the 6 for 4 (18 months for price of 12 months) offer. I believe that I still have 2 updates to go.
I have spotted that the same offer is on again.
Is it possible to purchase the map update now, at the offer rate so that I will have paid for the next 8 updates.
12-04-2012 09:49 PM
13-04-2012 12:40 PM
please follow the guide which I've written some time ago. I've appended it below as a hyperlink.
15-04-2012 10:01 AM - last edited on 17-04-2012 02:15 PM by LiamB
Dear Mr Mrozek,
The reference number for your query is 120407-002916.
Thank you for taking the time to contact TomTom Customer Support. My name is Vella and we are always happy to help.
I would appreciate if you could provide me your name and telephone contact number so as to update your account details.
I understand that you had purchased a map update service of 2 years and want to confirm the validity of it.
Please be assured that I will do my best to assist you and provide the correct information to you.
I had checked your account 'censor and confirm that you had purchased a map update service on 07.04.2012 which is now active and valid till 07.04.2014.
Piotr, we are unable to locate the 03 months of map update service. Hence, I would request you to please let me know the account address under which we have 03 months of map update service.
Once I have this information, I will be able to have an in depth look at your issue and assist you accordingly.
I will be waiting for your reply.
Thank for your precious time and providing me the opportunity to assist you.
With Kind Regards
The TomTom Customer Care Team
15-04-2012 05:06 PM - edited 15-04-2012 05:11 PM
You have a slightly different problem to me but I will try to explain what I believe is happening in your case...
The Latest Map Guarantee you get with TomTom doesn't give you all map updates for 90 days, it gives you 1 map update as long as a newer map is available within 90 days (I believe we in the UK, only got 30 days).
This usually means one of the following...
- Your TomTom arrives with out of date maps. You sign it in to TomTom Home and you can download the latest map. This then ends the Latest Map Guarantee.
- You TomTom arrives and already has the latest map. If an updated map is releases within 90 days you can download this free. Once you have downloaded an updated map the Latest Map Guarantee ends.
Hope this helps.
15-04-2012 11:58 PM
19-04-2012 11:32 AM
I think TomTom are damaging themselves here. I bought a TomTom Go Live 1005 in April 2012, and it clearly says in the leaflet inside the box that
"Great Navigation comes with Great maps.
To ensure this, your device comes with latest map guarantee: this means that you can download any new map version we issue within a 90-day period for FREE. So go to www.tomtom.com/getstarted tosee if there is a fresh map available for you now!"
No mention there of only being able to download a single map. My TomTom downloaded what TomTom says is the latest map when I first connected to get the mandatory GPS fix (map version 8.85 also says it's dated Jan 2012, which is also a surprise when I'm downloading this in April).
I fully expect to be able to download any map to the date in July 3 months from when I bought the TomTom. It's seems a pity that in order to do that, I have to complain directly to their support team about it.
Please TomTom look at your website and sort this out. This issue is creating ill-feeling among customers who have just bought your product. First impressions last!
19-04-2012 04:25 PM
19-04-2012 05:09 PM
Their method of determining first use based on it being either connected to a computer or being switched on and going over 30mph seems entirely reasonable to me. I just find it really disconcerting that they seem to be attempting to impose additional conditions on their website to those clearly stated in the enclosed product literature.
I've logged a support call with them now and wait to see how they respond. From a technical point of view it doesn't sound hard to modify their registration process so that it automatically includes a 90 day map subscription as you suggest.