Dear Tom Tom,
I have a slight issue with my Via LIVE 120, I wanted to speak to someone, but you don't bother actually having any contact phone numbers printed on your website, aside from if I want to invest in your company, or am a member of the press. I tried your 'Live chat', but you didn't have anyone who wanted to talk to me. I would have emailed, but an email address on this site is as elusive as a phone number. I would rather have not used the forum, but find I have no alternative.
Firstly, I bought the Euorpean Maps for my Tom Tom, to find they wouldn't install because there was only a paltry 2Gb of memory on the device. I bought a micro SD card to increase the memory, but despite it fitting nicely into the SD card slot, it doesn't work. I subsequently found out that despite having the slot, it isn't actually connected for this device. I would like a refund on the maps I cannot use.
I also just paid for a regional Live Update subscription for a year, yet when the receipt arrived it said it was for Europe. I live in the UK, but guess that means that I won't get live updates in the UK. Can you change it over, please.
Sorry for doing this on the forum, but I have wasted days of my time trying to sort all of this out and you have made it very hard to actually speak to you.
Yours in frustration,
Mark
