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Apprentice Traveler
Hiro
Posts: 2
Registered: ‎08-04-2012
Location: Japan;

BUY Via 1435 at USA

Hello,

 

I bought Via1435TM at USA for business travel. And recently I need Europe maps also for business travel. I would like to buy and download European Maps to my Via 1435tm.  But I cannot, because my registered e-mail address is Japan. 

 Is there any idea to download the Tom Tom map from outside of tom tom covered countries. Actually I live in Japan and use USA tom tom Site.

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Zsolt
Posts: 12,416
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Registered: ‎16-10-2011
Location: United Kingdom;

Re: BUY Via 1435 at USA

Have you tried to call CS by any chance? Or try to pay by PayPal.

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Apprentice Traveler
Hiro
Posts: 2
Registered: ‎08-04-2012
Location: Japan;

Re: BUY Via 1435 at USA

Thank you for replying.

But unfortunately it seems like that this is not a payment problem.  Maybe my question is that how to buy the download map from outside of Tom Tom supported countries (45 countries, listed on the select country Flags).  I can create the My Tom Tom account with my Japanese e-mail address. But when I purchase the map, it is not possible to proceed beyond the sign-in step because of e-mail address. If you have any idea to solve the problem, could you please let me know. Thank you. The error message is following;

  • There is no MyTomTom account found with this e-mail address or password.
    However XXXX@XX.jp is registered in JP. You can go back to the homepage of your country, or create a new account with a different e-mail address for the current site.
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