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LLM
New Traveler
LLM
Posts: 1
Registered: ‎23-09-2012
Location: US

Activation Code

[ Edited ]

I just bough my TomTom VIA 1500 (Model 4EN52 Z1230) serial number BL3192G95058.

The first day I used it, I connected it to MyTomTom, and used my activation code to obtain "lifetime" map update.

The activation went OK and I downloaded the latest map.

After a few days, I received a message for update my maps, so I reconnect to MyTomTom, and surprisingly it says that maps can be downloaded for 90 days only.. So I checked my activation status and it seems that I have NOT activated the device. This is an issue, because I DID activate the lifetime map update, but then I threw away the activation code, since I thought I would not need it anymore.

What can I do to restore my lifetime map update??

I tried to find a phone number to call on the website but I was unsuccessful.

Please advise.

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Zsolt
Posts: 20,920
Kudos: 2,348
Solutions: 545
Registered: ‎16-10-2011
Location: United Kingdom

Re: Activation Code

http://discussions.tomtom.com/t5/How-to-use-the-forum/How-to-Contact-support/m-p/292358/highlight/tr...

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Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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New Traveler
Alanking
Posts: 1
Registered: ‎29-01-2013
Location: Australia

Re: Activation Code

I bought a map update and have a receipt so its paid for. Cant acheive the download to my Via 180 [BH3201C06059] even though the connection is OK. Seems I may need an activation code which I now dont have. How do I get one/it.

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Elite Voyager
Elite Voyager
dhn
Posts: 11,991
Registered: ‎01-03-2011

Re: Activation Code

Call OZ support for help: : 1300 135 604

 

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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New Traveler
VeryOldDad
Posts: 1
Registered: ‎27-04-2013
Location: US

Re: Activation Code

I have no idea what my activation code is and the website does not explain.  I have a password but that is all I have.  Help please.

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Elite Voyager
Elite Voyager
dhn
Posts: 11,991
Registered: ‎01-03-2011

Re: Activation Code

Call CS:

 

USUnited States

866 486 6866

Monday-Friday:
7:00am to 11:00pm EST
Saturday:
9:00am to 8:00pm EST

 

Open today.

-------------------------------------------
I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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New Traveler
ibubangka
Posts: 1
Registered: ‎04-07-2013
Location: Australia

Re: Activation Code

I have a VIA 160 Tom Tom and have lost the activation code.

Where do I go to obtain the code?

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Zsolt
Posts: 20,920
Kudos: 2,348
Solutions: 545
Registered: ‎16-10-2011
Location: United Kingdom

Re: Activation Code

You need to call them. Numbers in my signature.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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