Map installation

[AustinRick]

Hello - I am having trouble updating my map on my Go 2535 Live through MyTomTom.  I connect the device to the computer and it recognizes that there is a new map available.  When I try to download it, it asks me if I'd like to replace my old map with the new version.  When I click "Yes", I get an error message that says there isn't enough memory on my device to install the new map.  Anyone else having this problem?  Any ideas?

Thank you very much...  I can't figure out how to delete my old map though MyTomTom.

[Bogi Founding Member]

Can you check and post here which map is installed on your device and which map is offered to you via MyTomTom ?

[dhn]

There is an ongoing bug on TT's map servers whereby users are offered maps they already have. Could be the issue here.

[Hertz]

I have the same message on my 1005 in UK - the map it is trying to give me is the same as I already have

[Lupus1 Elite Voyager · Accepted solution]

Hi,

please ignore this update at the moment as it has to do with a new version of the MyTT application that is being offered by TT. They know about this issue and are looking for the solution to solve it as fast as possible.


Regards
Lars.

[Fluffy27]

I have just purchased a updated map for £39.95.  I too cannot load onto my device as it says there is not enough memory, this site is really hard to get round as I cannot find where I can get a bigger memory card from, completely useless buying this update if I cannot use it...please can someone help me....TomTom if you are there let me now by answering this question as you took the money quick enough so hope your response is the same!!!

[Lupus1 Elite Voyager]

Hi Fluffy27,

do you have the microSD card slot on your device? If yes you can just purchase any microSDHC card with up to 32GB and at least a Class6 card. The memory card only needs to be large enough to fit the map you just purchased. If you might purchase further maps later on I recommend though to purchase a 8GB-card as that'll be enough for most users additional to the internal memory.


Regards
Lars.

[kinge]

Do Ihave to buy a new card with more memory for my latest update?

I have just purchased the updated map and can't download it. I must point out my present card came with my Tom Tom when I purchased it!

If I have to buy a new card where can I purchase it?

[Lupus1 Elite Voyager]

Hi kinge,

to give an answer to that question we need some additional information:

Which device do you have exactly?
How much internal memory does your device offer?
Which map do you like to install and which maps are currently installed on your device? Please include the version numbers of those maps as well.


Regards
Lars.

[kinge]

Have cut my losses and acquired a memory card with more memory.

Thanks 

kinge