08-12-2011 01:00 PM
I have a Tom Tom Start 20 with Full EU Maps. It suddenly came up with a message to say "No maps found!" the other day, so I plugged it into my PC to update it and try installing maps again. The updates went through fine, but when it comes to install the maps again, I click the black Install tab (under the Manage Content section of "My Tom Tom"), the tab then turns grey, then after about 3 seconds goes black again. There is no error message, and however many times I try it, the maps install will not begin!
Can anyone help?
Solved! Go to Solution.
08-12-2011 04:18 PM
08-12-2011 04:23 PM
Thanks for the feedback. I've since been onto Live Chat and email support with them. They seem to think that during updates, if there was an interuption, this could have resulted in a corruption. To be honest, I thought maps stopped working before i did the update but coming to think about it, i hadnt used it for ages so it quite well could have happened AFTER I started doing the updates.
Anyway the resolution suggested i delete a load of files and cache on both the PC and device and try to install.
This failed so have submitted the S/N from the unit along with the sytem spec to the support guys to see what happens next!
08-12-2011 05:57 PM
The Serial Number (ususally found on the bottom next to something looking like a bar code).
08-12-2011 06:26 PM
09-12-2011 09:21 AM
did you already try all the known possible solutions to various problems? Just to make sure we're all talking about the same I'll list those solutions below. If it is still not working after having tested those things we'll have another look at your troubles.
09-12-2011 12:02 PM
Could you send a step by step guide for this? I can only seem to understand how to do half the stuff you suggest. I assume the tech guys will also repond to my email with the same info anyway? so i will update this post when i hear back!
09-12-2011 12:17 PM
When I change the port to 4001 or 5000 I then get told that i need to load my tom tom even though i have it already is this normal.
I got told by the chat last night this
We truly appreciate the way you have tried the steps on your device. However we would request you to please perform the steps mentioned below in Google Chrome web browser.
You have recently contacted our chat support for assistance.
I understand that you are getting no maps found on the screen after updating your device.
Please be assured I am here to help you and will try my level best to do so.
Please try the following instructions to reinstall the map, which should resolve this issue.
- Clear the cache in MyTomTom: Settings > tab Cache > clear Cache
- Clear the cache of the browser:
Internet Explorer: Menu > Tools > Delete Browser History > select Temporary Files > Delete
Firefox: Menu > Tools > Clear Recent History > Everything > Clear now
Google Chrome: Menu > Tools > Options > Tab Under the hood > Clear Browsing Data > Empty the Cache > Clear Browsing Data
Safari: Menu > Safari > Empty Cache > Empty
- Delete the MyTomTom preferences:
Windows 7/Vista: C:\Users\\AppData\Local\
Windows XP: C:\Documents and Settings\\Local Settings\Application Data\TomTom\
- Delete all files and folders from Temp:
Windows 7/Vista: C:\Users\\Local Settings\Temp
Windows XP: C:\Documents and Settings\\Local Settings\Temp
Delete ALL files and folders present.
If some files cannot be deleted (for any reason) reboot the PC and try again.
- Connect the device with a reset http://www.tomtom.com/6965/ to the computer.
- Now try again
NOTE: If an application update is offered for downloading, untick any other update and install the application update first. Always first install the application update.
If the issue is still there, please try to use a different browser or a different computer to test again.
Its intresting that they now say Google is the preferred browser but I cannot find my tom tom preferences or the temporary internet files on my computer.
Even so I saw one reply on the forums from someone who had received some kind of patch from Tom Tom and this had resolved the issue....have you heard anything like that ?