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Neophyte Explorer
batrucker
Posts: 5
Registered: ‎24-03-2012
Location: United Kingdom;
Accepted Solution

pro truck 7150

Just installed update. now lost everything off device, no menu's or any other display apart from message no maps found

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Zsolt
Posts: 12,457
Kudos: 1,390
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Registered: ‎16-10-2011
Location: United Kingdom;

Re: pro truck 7150

Is it working with TomTom HOME or MyTomTom?


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Neophyte Explorer
batrucker
Posts: 5
Registered: ‎24-03-2012
Location: United Kingdom;

Re: pro truck 7150

Using my tomtom.

still searching for a solution

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Zsolt
Posts: 12,457
Kudos: 1,390
Solutions: 377
Registered: ‎16-10-2011
Location: United Kingdom;

Re: pro truck 7150

Try to empty the cache in MyTomTom. Have you tried with Google Chrome or Firefox also? Try to run the update again.


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Neophyte Explorer
batrucker
Posts: 5
Registered: ‎24-03-2012
Location: United Kingdom;

Re: pro truck 7150

Have tried installing it on a different computer using Chrome. It is now asking for an activation code but I don't know where to find it.

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Zsolt
Posts: 12,457
Kudos: 1,390
Solutions: 377
Registered: ‎16-10-2011
Location: United Kingdom;

Re: pro truck 7150

Either enter the code you get in MyTomTom on www.tomtom.com or call customer services to get it activated.


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Neophyte Explorer
batrucker
Posts: 5
Registered: ‎24-03-2012
Location: United Kingdom;

Re: pro truck 7150

no code received from mytomtom, cannot contact customer services, because they do not work weekends

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Neophyte Explorer
batrucker
Posts: 5
Registered: ‎24-03-2012
Location: United Kingdom;

Re: pro truck 7150

Have just spoken to ttw partners.(They supplied this device.) I am not the only one having problems, seems like it is a fault on TomTom system.

Thanks for all help and advice received.

 

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Novice Explorer
Upgrade
Posts: 5
Registered: ‎23-04-2012
Location: Lithuania;

Re: pro truck 7150

I have same problem...After update  nom map found... I can"t use my new tomtom PRO 7150...

 

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Zsolt
Posts: 12,457
Kudos: 1,390
Solutions: 377
Registered: ‎16-10-2011
Location: United Kingdom;

Re: pro truck 7150

Try to follow the update tips in my signature.


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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