17-08-2011 10:16 AM
Just a quick question, is anyone having problems with downloading maps through mytomtom (using latest map guarantee) mine started downloading yesterday lunchtime and is still going today some 20 hours later its only 32% done and still going to take 5:30 hours (although it said that yesterday).
I have a fast internet connection 14Mb down, 1Mb up and its no way being maxed out. Is anyone else getting this?
I think tomtom servers are maxed out, if they are it's pretty poor and yet another nail in the coffin for tomtom introducing this half baked mytomtom service as far as I'm concerned, which if they don't sort out soon is going to be there downfall.
23-02-2012 04:20 PM
You're not alone, I have the same problem. Not as fast a connection as you (3MB) but a 64MB download is apparently going to take over 3 hours! It should be less than 2 minutes.
I don't know if it's the TomTom servers or the use of a browser and their software to do the download. Either way, it's hopeless. TomTom Home was much faster and simpler.
As yet, MyTomTom offers nothing over TomTom Home and is just awful. I also miss the ability to run the satnav from my PC that TomTom Home used to have. I'd normally say "one step forward, two back" but this just seems to be two steps back!
23-02-2012 04:28 PM
please check that the MyTomTom support application is allowed to fully access the internet without being blocked by any antivirus or firewall software.
If you're using internet port 4000 in your MyTomTom application please open TCP port 443 and internet port 4000 in your firewall.
After checking those two things downloads usually get faster.
28-02-2012 01:52 PM
My first update was painfully slow as well, but I had no choice but to continue since after the first failure everything on my TomTom One was gone. This one has been connected for 12 hours, but at least it looks like 90% or so. And the hints from Lars may help, but for those of us with a low geek factor a few instructions would have been nice.
29-02-2012 04:03 PM
Thank you Lars
I've tried your tips. Took a bit of research to work out how to add new ports to Windows Firewall, but I think I've done it. Have now managed to update my TomTom Go Live 825 though it always seems a bit hit and miss. I had an error message saying it failed to update but all seems to be well - I've now got Twitter, Experida and Trip Advisor.
I feel rather silly but also realised that the download time showing was actually in minutes and seconds not hours and minutes so it wasn't as bad as I feared. It doesn't help that MyTomTom shows a time as " 00:05:12 hours ". This actually is 5 minutes 12 seconds. Perhaps they should change the display to read: "00:05:12 hrs:mins:secs"
29-02-2012 04:47 PM
Any time I connect my device and log on, it automatically starts downloading the US/North Amerca map. I live in Europe. This is a pain in the rear end. I wish they had a 'cancel download' button or something. Maybe I'm blind and missing that option.
When I downloaded the Western Europe map it took 13 hours. I could download things faster in Afghanistan!
23-04-2012 05:31 PM
I don't have a huge amount of faith in the TT download processes, bought a new "live" last summer, and when way down in South of France, whilst updating the map on the map guarantee, my "live", "died" leaving a long sat navless journey home. Happily Halfords swapped it for a new one. Now having spent 50 odd quid on 12 months plus 6 free, map updates, I can't download anything and seem to have spent over 30 hours trying to download an update map, whilst "My Tom Tom" tells me the thing is updated, arrrrrrggghhhhh! How maddening.
Plus why does the TT website have you going round and round in circles and keeps asking for you to log in?
24-07-2013 05:37 PM
I have just purchased a via 135 that came with free lifetime maps. Had a problem registering the lifetime map allowance, but having sorted that I am now trying to update the map, as My Tomtom says it is out of date.
The first time I tried it seemed to stop at 71% for ages. I rang Tomtom support and they talked me through some things that seemd to include removing the working (but out of date) map that was on the sat nav. I re-started the new download, but it has again been stuck at 71% for an awful long time, with a remaining time of 4 hours and rising.
Is it likely that it will go past this point at some point, or do you think it has failed? I haven't got any error messages and it still says it is downloading.
At some point I will need to turn my PC off, so does anyone know if I will be able to carry on the download form where it left off. We go on holiday to Hungary next week, which is the reason for buying the sat nav, but currently I will be taking an old fashioned paper map with me!
24-07-2013 07:40 PM
27-07-2013 02:52 PM
it's not a local problem but tomtom servers are too poor to satisfied our demands.
I just try to update my map and the server calculate 20h00 of installation.. i'll must start my travel in 2H00 so my tomtom was
down.. Just going to by a paper map like 20 years before oO