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New Traveler
tattooin
Posts: 1
Registered: ‎26-03-2011
Location: United Kingdom

memory card wont install

hi can anyone help ive have just purchased the europe map for my one xl and it said there wasnt enough space on my device so i bought a 4gb sd card but can not get it to install to my device i have tried everthing tom tom home is telling me but it still does not work please help as im getting stressed with it now aaarrrggghhh

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Legendary Explorer
boobay1203
Posts: 19
Registered: ‎25-03-2011
Location: US

Re: memory card wont install

go into manage my one and remove the application and when going back into upodate my one make sure the SD card is selected and add the application there

 

that should work...

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Retired Employee
AndrewV
Posts: 67
Registered: ‎04-03-2011

Re: memory card wont install

Is the SD card an SD-HC?

 

The One XL isn't capable of reading an SD-HC card. I would double-check that as well as the little write-protect switch.

“I work for TomTom but the views expressed here are my own.”
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Apprentice Traveler
LatinS10
Posts: 2
Registered: ‎02-04-2011
Location: Finland

Re: memory card wont install

I´ve got exactly the same problem with my GO 520.

 

I bought maps for the Western Europe and the package size was too big for the memory card. So I bought Kingston 4GB Micro SD-HC card and now it seems like the device wouldn´t support that. And I even checked that Micro SD-HD 4GB was in the list of supported cards.  I tried to do everything by the book but tomtomHome says that the device doesn´t have a memory card...

 

 

 

Anyone?

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Elite Voyager
Elite Voyager
dhn
Posts: 12,561
Registered: ‎01-03-2011

Re: memory card wont install

Your model can take up to a 32 gig sdhc card, not a micro card as found in some newer models.

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Apprentice Traveler
LatinS10
Posts: 2
Registered: ‎02-04-2011
Location: Finland

Re: memory card wont install

yep, miss read the supported cards -list.  i bought new 4 GB sdhc and it worked well right away. 8GB sdhc didn´t work though. Supported cards according tomtom´s website:

 

SD max 2 Gb

SDHC max 4Gb

MicroSD  (no HC)

 

Anyway, right card made the trick for me.

 

Cheers

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Master Traveler
tomtom750user
Posts: 4
Registered: ‎04-07-2011
Location: United Kingdom

Re: memory card wont install

Is it SD or SDHC that I need for a 4gb card, its for a Go 750 Live?  At 4gb both types exist so I don't which one to buy.

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Master Traveler
tomtom750user
Posts: 4
Registered: ‎04-07-2011
Location: United Kingdom

Re: memory card wont install

I tried an 8GB MicroSD-HC card in my new refurb'd Go 750 Live and it reads the full size of the card as 7.5GB formatted.  This appeas ok.  I have only fitted approx 2.4GB of data onto the card, map is 2.3GB.  So far it's working ok.  Not tried any more data on the card than this, wonder if it will read above 4GB?

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New Traveler
RJ63
Posts: 1
Registered: ‎02-03-2012
Location: Spain

Re: memory card wont install

i AM HAVING EXACT SAME ISSUE, I HAVE BEEN TRYING FOR DAYS TO, DOWNLOAD MAP OF EUROPE ONTO MY TOM  TOM ONE XL.. READING ONE OF THE ANSWERS ABOVE IT SEEMS THE SANDISK SDHC IS NOT COMPATIBLE  FOR THIS MODEL OF TOM TOM.,IF THE THE SD CARD ONLY COMES IN 2GB I DONT SEE HOW I CAN GET COMPLETE MAP OF WESTERN EUROP ON IT, I ALSO DO NOT UNDERSTAND WHY TOM TOM CANT SUPPLY MAP ALREADY ON SD CARD,SURELY THIS WOULD MAKE THINGS A LOT SIMPLER,AS THE PEOPLE WHO ARE ACTUALLY SELLING TOM TOM UNITS DO NOT SEEM TO HAVE A VERY GOOD WORKING KNOWLEDGE  OF  THE APPLIANCES.I WOULD APPRECIATE ANY HELP YOU CAN GIVE ME  

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Supreme Trailblazer
martin86
Posts: 174
Registered: ‎28-01-2012
Location: United Kingdom

Re: memory card wont install

Unfortunately, at this time, recognition of a sd card on the N10.X models has not been implemented. 

 

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