20-11-2011 11:21 AM
have TomTom one XL GPS with USA and Canada Maps in origion, i tried to update the GPS, I downloaded it and when it transferred across it came up saying I needed to activate the map. Problem is I can't find my activation codes - i lost the box, Now when I turn on the TomTom it says it can't find any maps, its comes up with a red screen saying: Problem with map You cannot use this map on this device: USA and Canada. If I go to Manage my device and have a look at the maps section it shows the USA and Canada map but it says "This item cannot be used on this device because it needs to be activated first" I need to know from where can i get new activation code? or if thiere is any way to activate the maps. Any help would be greatly appreciated Thanks, SHatha
21-11-2011 12:39 PM
your description sounds to me as if you've purchased the US/Canada map via TT's online map shop. After purchasing the map you should have gotten an e-mail containing all information about your purchase. There you should also find the activation code if needed at all.
Did you purchase the map with the same account to which the device is linked? It should be as you installed the map to your device but I'm not completely sure.
If you cannot activate your map yourself I recommend contacting CS and providing them with proof that you indeed purchased this map. In that case they'll be able to either activate the map on your device via a patch or to give you the activation code needed.
23-11-2011 08:39 AM
I didn't boght USA and Canada map, its came in origion whith the device when i bought it.
I updated my device and its ask me about the activation code for maps but i lost it, so, how can i activate my maps
23-11-2011 10:34 AM - edited 23-11-2011 10:45 AM
that's really strange as you usually won't need an activation code for updating a map if you're able to download the map. Your map should be activated automatically if it is only an update.
Try if a reset helps (no settings will be lost). Just press and hold the power button until you hear the drum roll (approx. 15 seconds).
If that didn't help try if redownloading/reinstalling the map helps.
If that also doesn't help have a look if reinstalling the TT application installed on your device helps.
If you get your device running again don't forget to create another backup. In this case you may just delete the backup created only a few steps before.
You may also just reinstall an old backup if you've got one and redo the update.
If everything doesn't help I recommend contacting CS either by phone or by chat.