Map installation

[bluesman]

......now unit does it not  not shutoff ,and now it locks up when turned on or connect to a pc reset unit 4 times ...

still no luck worked on a 60 mile trip perfectly but crashed after downloading new map......please help it never gives you the choise to connect to pc.....never prompted...

[bluesman]

(I took the unit on a 60 mile test run...worked perfict in all fuctions,  I tried to reload the unit after it would not power up or down, still no change in the device....      maped device crashed and locked on at the lead page it dosent even ask if you want  to do. it was only after the map downloaded the new maps were the fuctons stopped completly.........

[laz45 Exalted Navigator]

Sorry to hear this bluesman...Lemme see if I can help,

First off,I need to know which device you have,until we get it running

we can work off that....

Ok, you wrote that it worked fine until you "tried to reload the unit".

So,you used it,all good there, then what exactly happened?...You shut it off and the next time you went to use it,

it would'nt power up?,Or,did it crash/lock up and then the problem was there?

Im just unclear about the events,I need to understand them in order to see if I can help figure this out.....

Let me know,I'll see what/if I can do to help,or at least I can talk a couple of the Guru's and see if we can you up and running....

[bluesman]

ok heres my setup

windows 7 premeium

tomtom home

unit is tomtom xl 350  m

Exployer 9

emichine is the brand of pc

dual chanel processer

4mg ram

Bought this off a frind of mine....used the unit yesterday for the first time..

drove 60 miles work perfectly all menus were functional

downloaded newwest US only map,,,and the unit woudent turn off

did a reset to get rid of the others persons no change

now I plug it into a usb port and it just freezes at the tomtom .jpg with the name and the 2 hands logo

tomtom home is working great but when you plug into the device with the pc it becomes non funcitional nothing works and the only to turn it off is to push the reset button I never get as far as the choise for conect to a pc....never gets that far in bootup.....please help

Oh yes I forgot to tell you in windows my J drive is on the usb and through wendows I can see a load folders and files including the new data base on mthe tomtom device?  ...but no exe. files

[laz45 Exalted Navigator]

Ok ..let's dig through this....

First off let me get the rest of my bearings straight so we

stay on track and focus....

So,you got the gps from a friend? That might be part of the problem right there...

The map you're trying to download....Is this a PURCHASED map.I see a "m" suffix...

as in XL350M.....if this is the deal I have your answer already....but you're not going to like it....

Although sometimes in very rare occasions map services carry over to purchasers of USED gps products.

Once the gps was registered from your friend(if it was that is) that's it...the map update is registered to him and his account,it doesn't transfer,he can't sell it to you.You have to buy map updates and have your own TomTom account(TT Home) only way around this is if he gives you his account along with the deal,sometimes you can change the email and get away with it but usually they catch on and you have to buy your own updates....

Fill me in,we'll go from there....if your friend "didn't" register the gps with TomTom and "you're" actually the first person to do this we can look at your browser configuration and fiure this out for you.....

Lemme know

[laz45 Exalted Navigator]

Let's assume everything is as if you just went and purchased the gps,went to update your map and now you have this problem....

Read through this link....give it a try and see what becomes of it.....

Look through the Windows Vista option,it's the closest to Win7

http://uk.support.tomtom.com/app/answers/detail/a_id/10733/p/141%2C2029

[bluesman]

1) I boughts the map and the addons such as sounds and a US map, the other guy must have no have regestered because I regestered it my self....I have also had all of his data scrubed by doing a reset...it worked like a charm the next day is when we took the 60 mile tripe and tested it out WORKED GREAT then the next day I bought a new US mape from this site and installed as was instructed and thats were every thing went dead.....the next day ater it was all charged up I tried to use it and now i wont boot...I try to do a device emulation here whitch would probly work, but it wont load,on this site and every times it loads it crashes the progam.

ps tomtom home works great no problem uding it og corse i dont get near that far on the device...I sure hope youll can figure out something

just a note if I could get it to reconize the device and said yes....lol I never get that far than this is the crock of the problem....

[laz45 Exalted Navigator]

Got it...Gimme a little bit to look through what I can an I'll se if I can help figure this out with you...

I'll be back when I run through it all.....

Talk later blues,,hang in there,if I can't help there's plenty of good people here that will chime right in

with all sorts of info.....we'll do the best we can.....

[bluesman]

If I could get the device to the yes or no for the computer, I could fix it or if I could use the emulation tool youll have I belive i could fix it...Im an old it support engineer. the programs for these thing seems to be easy I realy hope some one comes along with a fix.......frustrated I am...

[Stefan Elite Voyager]

If not already done, make a backup of the navigation device:

http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.h...

Secondly

Ask your friend that he still has a working backup on his computer. When he has then you are able to restore the device from the backup. Make a working full backup onto your computer.

How to restore a full backup?

• Go to 'my computer';
• Right click on the hard drive from the navigation device and select 'format';
• Format the device in 'FAT32';
• Open the backup folder, press control + a to select all the files and folders;
• Press control + c to copy all the selected content;
• Open the hard drive of the navigation device;
• Press control + v to paste the backup onto the hard drive;
• Disconnect the device safely from the computer by clicking on 'safely remove hardware' in the system tray;

In case your friend doesn't has a backup:

Contact the TomTom Support Team to verify that you've bought the correct map for the device (when for example having selected another navigation device) during purchase then the map will not work onto your device.

Click here to contact the TomTom Support Team

Contact details - US Support Team

866 486 6866

Monday - Friday: 7:00 a.m. to 11:00 p.m. EST
Saturday: 9:00 a.m. to 8:00 p.m. EST

When the purchased map is compatible with the device, or TomTom has replaced the map with the correct map for your device, proceed following the next steps:

Remove the map from the device with TomTom Home

• Start TomTom Home;
• On the main screen click on the button 'manage my navigation device';
• Click on the tab 'items on my navigation device';
• Click on the + button near the installed map;
• Select the white box next to the map;
• Click on the button 'Remove items from the device';

Remove previous downloaded maps from the computer

• Click on the tab 'Items on my computer';
• Click on the + button next to all the downloaded maps;
• Click on the button 'Remove items from the computer';

Download and install the map

• Login to your TomTom account at the upper right corner of the screen in TomTom Home;
• Click on 'Search for updates';
• Download and install the map;