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Novice Explorer
NileQueen1
Posts: 4
Registered: ‎14-07-2012
Location: US
Accepted Solution

XXL Free Map Updates

I purchased 2 - XXL 550 units  due to the fact that the Lifetime map updates were free and

both my Dad and I needed a new GPS.

 

Now I have to update these maps and finding a way to do so is so confusing. 

Can someone give me a link for XXL 550 users to quickly update our GPS units?

 

Thank you!

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Elite Voyager
Elite Voyager
dhn
Posts: 11,993
Registered: ‎01-03-2011

Re: XXL Free Map Updates

1. You need to install Home 2 found here: tomtom.com/home

 

2. Connect the 550 to the computer and make an Explorer, not Home, backup of the unit's contents. If not sure how, see here: http://www.tomtomforums.com/t17864-how-backup-contents-your-unit-computer-how-restore.html

 

3. Install Home 2. Connect one of the 550 units and regsiter with an email address/password. Use a separate email address for each device!!

 

4. Click on Update my Unit. You should be offered a gpsquickfix file, and mapshares.

 

5. Important: You are elibigible for the newest (890) map within 30 days of first use. You get this by using Home's Tools menu option (top left of menu bar) and Latest Map Guarantee.

 

After that, you are eligible (if you bought the M [lifetime maps] for a new map whenever they are available. Map 895 should be out about a month from now.

 

BUT.......... you MUST register the activation code for each device for the lifetime maps. Do Not waste your time trying to do it online. Call CS at 866-486-6866 with the activation code for each device.

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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New Traveler
basabeu
Posts: 1
Registered: ‎14-07-2012
Location: Spain

Re: XXL Free Map Updates

Sorry, I have a similar problem. I am from Spain I have bought a "1 year subscription and I have not received the regstration code. What can I do?
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Zsolt
Posts: 20,931
Kudos: 2,348
Solutions: 545
Registered: ‎16-10-2011
Location: United Kingdom

Re: XXL Free Map Updates

Contact customer services:

http://discussions.tomtom.com/t5/GO-800-1000-2000-Via-Start-20-40/Contact-Tomtom/m-p/163775/highligh...

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Novice Explorer
NileQueen1
Posts: 4
Registered: ‎14-07-2012
Location: US

Re: XXL Free Map Updates

Thank you! I called the Help Desk this morning and they walked me through it. It took a couple hours for the device to actually process everything, but I needed to update both my units. Thank you for the response, dhn!
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Novice Explorer
NileQueen1
Posts: 4
Registered: ‎14-07-2012
Location: US

Re: XXL Free Map Updates

Yes I purchased two (2) - XXL550 M GPS Units:smileyhappy:

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New Traveler
BMasters
Posts: 1
Registered: ‎24-12-2012
Location: New Zealand

Re: XXL Free Map Updates

When I registered for FREE LIFETIME MAPS, while it accepted all parameters it finished with the error 'an error occured'

 

Can somone please suggest a fix

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AndiAndi
Posts: 6,877
Kudos: 1,246
Solutions: 332
Registered: ‎28-06-2012

Re: XXL Free Map Updates

Hi BMasters,

 

Welcome to the forum!

 

Please contact customer support.They can asign your subscription to your account easily:

0800 450 973

Monday - Friday: 09:00 - 17:30 NZT

 

Greetings

Andreas

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