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Neophyte Traveler
bob2007
Posts: 3
Registered: ‎05-04-2012
Location: Canada

XL 350, problem with map: you cannot use this map on this device

I updated the latest map and installed. 

 

I called to activate my promotional code for lifetime maps b/c couldn't activiate on my comp. Woman says I have the latest map everything is good to go.

 

Select Language, time, etc., then ....

 

Problem with map : You cannot use this map on this device: USA_Canada_and_Mexico_ P-539

 

how do I proceed?

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Neophyte Traveler
bob2007
Posts: 3
Registered: ‎05-04-2012
Location: Canada

Re: XL 350, problem with map: you cannot use this map on this device

On my Tom Tom Home,

Still tells me to activate the map.

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Elite Voyager
Elite Voyager
dhn
Posts: 12,150
Registered: ‎01-03-2011

Re: XL 350, problem with map: you cannot use this map on this device

Try running the Clear Flash tool found in the link below. Run it 3 times. If that doesn't work, call CS back. Here's the link:

 

http://us.support.tomtom.com/app/answers/detail/a_id/6211/?locale=en_CA

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Neophyte Traveler
bob2007
Posts: 3
Registered: ‎05-04-2012
Location: Canada

Re: XL 350, problem with map: you cannot use this map on this device

I tried that didn't work... maybe I need an older version of map?
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