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Neophyte Traveler
apache088
Posts: 3
Registered: ‎01-10-2011
Location: Singapore
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Unable to Install North America Map (version 875.3615)

Hi,

 

I just bought the North America Map (version 875.3615) and experienced the following:

- Successfully downloaded the map to my laptop.

- Unable to install map on device. Error displayed was insufficient space to store temporary files required for installation. However, device's free space is definitely more than what is required.

- Unable to install map on memory card. Error displayed was insufficient space to store temporary files required for installation. However, memory card's free space is definitely more than what is required.

- I tried to install the map manually (without using TomTom Home) but the TLV map could not be found within the "maps" folder. I believe this file is required?

 

Specifications that could be useful for finding the error's root cause:

- Laptop: MacBook Pro with Mac OS X

- TomTom Home Version: 2.8.2.1171

 

Any advice is greatly appreciated. Thanks!

 

Regards,

apache088

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Stefan
Posts: 4,928
Kudos: 1,040
Solutions: 222
Registered: ‎06-03-2011

Re: Unable to Install North America Map (version 875.3615)

You've mentioned that the map was installed manually, please verify that the steps you've performed are the same as described in the TomTom knowledge base article:

 

Install Map (TomTom Knowledge Base) Hyperlink

 

If not already done, make a backup of the navigation device:

 

The importance of making a backup by Surveyor860 (hyperlink)

 

Verify that the map version is displayed on the device:

 

Click here to read more information about the map version

TomTom Latest News - YouTube <> TomTom KeyNote Presentation 2013 - YouTube

Quick Travel Buttons


Navigation System - TomTom GO 500 (2013)
Driving with TomTom ~ Service and Comfort is our secret ~


NavKit

LifeTime Traffic (Smartphone)
LifeTime Maps (Europe)

MyDrive Connect Support Application
TomTom Discussions - User Agreement

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Elite Voyager
Elite Voyager
dhn
Posts: 10,937
Registered: ‎01-03-2011

Re: Unable to Install North America Map (version 875.3615)

A Mac, eh?

 

Perhaps the information in the following link might explain the problem:

http://www.tomtomforums.com/general-tomtom-discussion/24466-how-free-up-space-when-using-mac.html

-------------------------------------------
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Neophyte Traveler
apache088
Posts: 3
Registered: ‎01-10-2011
Location: Singapore

Re: Unable to Install North America Map (version 875.3615)

Thanks for the detailed instructions on the manual installation. The map can be displayed on the device after following your steps. :smileyvery-happy:

 

Regards,

apache088

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Neophyte Traveler
apache088
Posts: 3
Registered: ‎01-10-2011
Location: Singapore

Re: Unable to Install North America Map (version 875.3615)

Thanks for the reference link. Now I know the purpose of the ".trashes" file and how it was created. Thought it was some virus. :smileyhappy:

 

Regards,

apache088

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