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New Traveler
nelomeira
Posts: 1
Registered: ‎10-04-2012
Location: Portugal;

TomTom Start Get Default Map

Hi,

 

Something went wrong while i have the device connected to my computer, and i had to erase all in the device memory

 

I installed the program and the voices and everything, using tomtom home, but i can't get back the maps i had, whats the solution? without having to buy the maps again?

 

Thanks,

nelo meira

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Zsolt
Posts: 12,325
Kudos: 1,368
Solutions: 374
Registered: ‎16-10-2011
Location: United Kingdom;

Re: TomTom Start Get Default Map

Try this:

Copy everything from your device to the computer via Explorer, hidden files inclusive. Than go to TomTom HOME, Manage My GO, delete everything from the hard drive, format the TT's internal storage, and try to update again.

In case this didn't help, give a call to customer services.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Supreme Trailblazer
martin86
Posts: 174
Registered: ‎28-01-2012
Location: United Kingdom;

Re: TomTom Start Get Default Map

Try the reset button again. Make sure you indeed are making contact in the reset hole. 
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