Reply
Master Traveler
ukmale41
Posts: 4
Registered: ‎26-03-2012
Location: United Kingdom
Accepted Solution

Tom Tom ONE XL

I updated my tom tom and lost everything and i cant get any maps ....any suggestions please.

Message 1 of 7 (495 Views)
Please use plain text.
Zsolt
Posts: 13,138
Kudos: 1,463
Solutions: 391
Registered: ‎16-10-2011
Location: United Kingdom

Re: Tom Tom ONE XL

Did you happen to make a backup by any chance? You can also go in Manage My One (or XL) in TT HOME, and have a look at there. You should have maps and such on your hard drive.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013 (YouTube link)




I am NOT a TomTom employee, just a user like others.
Message 2 of 7 (488 Views)
Please use plain text.
Master Traveler
ukmale41
Posts: 4
Registered: ‎26-03-2012
Location: United Kingdom

Re: Tom Tom ONE XL

Hi,thankyou for the reply and im afraid no maps are on my hard drive and the only maps in my tom tom home i have to pay for and all i did was update my sat nav and lost everything,cant even get the free basic ones.

Message 3 of 7 (486 Views)
Please use plain text.
Zsolt
Posts: 13,138
Kudos: 1,463
Solutions: 391
Registered: ‎16-10-2011
Location: United Kingdom

Re: Tom Tom ONE XL

Contact CS. Since the c.ck up is due to their buggy software, they have to activate a map update for you. I would try to push it even for a latest map, for the inconvenience.


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013 (YouTube link)




I am NOT a TomTom employee, just a user like others.
Message 4 of 7 (483 Views)
Please use plain text.
Master Traveler
ukmale41
Posts: 4
Registered: ‎26-03-2012
Location: United Kingdom

Re: Tom Tom ONE XL

Thankyou again and i have been trying to find the number for cs as i was going to ring them today but cant find it anywhere,im in the uk.

Message 5 of 7 (480 Views)
Please use plain text.
Zsolt
Posts: 13,138
Kudos: 1,463
Solutions: 391
Registered: ‎16-10-2011
Location: United Kingdom

Re: Tom Tom ONE XL

0845 161 0009
Monday - Friday: 9:00 a.m. to 5:30 p.m. UTC

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013 (YouTube link)




I am NOT a TomTom employee, just a user like others.
Message 6 of 7 (474 Views)
Please use plain text.
Master Traveler
ukmale41
Posts: 4
Registered: ‎26-03-2012
Location: United Kingdom

Re: Tom Tom ONE XL

thankyou for all your help,keep up the good work 5*
Message 7 of 7 (472 Views)
Please use plain text.