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Apprentice Explorer
MarZe
Posts: 2
Registered: ‎21-09-2011
Location: Belgium

Solving update problems with Go Live 1005 (might help for other devices)

Pretty satisfied owner of a Go Live 1005, I was aware of the difficult/messy update procedure via MyTomTom but coped with it as this Nav device is really doing a good job.Until yesterday...

During an update got the "No Map found" message displayed on the screen.Restarting the device/laptop did'nt help, nor a simple reset of the GPS device

I called the helpdesk that provided me with a clear procedure on how to solve it. However , there is a gap between what the procedures state and what the reality is...But I must admit, helpdesk is doing his best to help. But you will need to be aware that sometimes your PC might be an additional source to the trouble generated by the myTomTom very fragile update policy.

I detail herewith what was my experience, knowing that this might not be the right answer for every situation. It worked for me.
PC with Win 7, IE 9
1/ Deactivate antivirus and firewall A MUST
2/ Do not use wifi but rather connect directly to your router via a network cable. Tomtom servers look to be very sensitive to minor connection breaks, even if you don't see them
3/ be sure your internet connection is stable
4/ Disconnect and reconnect your device
5/While On, reinitailise by pressing the button during 30 sec (the drum will sound)
6/ Start myTomTom application
7/ If you use IE, it could be that nothing specific will be displayed on your browser, giving you the impression that everything is fine

and nothing needs to be downloaded. There are issues with IE, use Firefox instead : copy the URL you have in IE into Firefox address bar
8/ You should see in Firefox webpage that the status of your device is changing and there are things to download
9/ check one item to donwload after another . Do not download all items at once
10/After this, it will be time to update your device. In my situation, it started fine but after some minutes, the screen of the TomTom displayed that the connection was broken (even with the network cable !)
11/ I switched GPS off, remove the USB plug and stick the USB plug again.
12/ Close the webpage and close Mytomtom app
13/ if nothing happens, just clear the cache (even if the cache looks to be empty, clear it !)
14/ The connection with your tomtom and the update process should restart
15/ BUT, after a while you might have again a connection break, so this is what I have found (not suggested by Tomtom support) : go to the device manager of windows then under Network Adapter you will see TomTom. if this is disabled, just enable them, if this is already enabled, just disable and re-enable while everything is still connected. The download will resume or restart


After 3 interruptions in the update process, I finally realized that the Antivirus and Firewall restarted themselves after some time and that this could impair the process

So be sure that you disable AV and firewall(including disable the services)!!
Good luck.


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Staff
Zoë
Posts: 980
Registered: ‎01-03-2011
Location: the Netherlands

Re: Solving update problems with Go Live 1005 (might help for other devices)

[ Edited ]

Hi Marze,

 

Thanks for sharing your experience and advice! Glad it's working well.

 

Don't hesitate to let us know if you have any further questions or comments!

 

Thanks,


Zoe

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Stefan
Posts: 4,925
Kudos: 1,039
Solutions: 222
Registered: ‎06-03-2011

Re: Solving update problems with Go Live 1005 (might help for other devices)

Thanks for the information.

 

Its possible to set Firefox as the default browser, then the myTomTom program automaticly uses this browser to download the updates.

TomTom Latest News - YouTube <> TomTom KeyNote Presentation 2013 - YouTube

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Apprentice Traveler
transit23
Posts: 2
Registered: ‎26-09-2011
Location: United Kingdom

Re: Solving update problems with Go Live 1005 (might help for other devices)

hi marze,tried all that you have done but still no joy,tt screen reads select your map and no map found cant clear or reboot tomtom any more ideas?transit23

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Apprentice Explorer
MarZe
Posts: 2
Registered: ‎21-09-2011
Location: Belgium

Re: Solving update problems with Go Live 1005 (might help for other devices)

You should retry using the procedure I mention, while I again restate that I am not sure this solves every problem. I am not a support guy and not working for TomTom. You must be very sure that your AV and FW are completely stopped. This was the main reason that lead to a failure of the map installation.AV and FW are apparently able to restart themselves if you do not disable the services.

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Apprentice Traveler
transit23
Posts: 2
Registered: ‎26-09-2011
Location: United Kingdom

Re: Solving update problems with Go Live 1005 (might help for other devices)

hi problem solved..tomtom downloaded complete set of maps as mine had been removed when i updated,transit23

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Apprentice Traveler
yamaha
Posts: 2
Registered: ‎24-01-2012
Location: United Kingdom

Re: Solving update problems with Go Live 1005 (might help for other devices)

we just took a tomtom 1000 live back to the shop due to update problems where thinking of replacing it with 1005 but it looks like the same problems occure with these with modern tech now a days why dont tomtom get it sorted out  it should be plug in and play ???????????????????

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Novice Explorer
CALIBRA1
Posts: 3
Registered: ‎11-05-2011
Location: United Kingdom

Re: Solving update problems with Go Live 1005 (might help for other devices)

I have a go live 1005 and found that if you are using internet explorer, you will probably experience download problems. I was advised to use firefox as the default browser and have so far received no problems downloading maps or speed cameras ( speed cameras for denmark apart ).:smileyhappy:

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Apprentice Traveler
yamaha
Posts: 2
Registered: ‎24-01-2012
Location: United Kingdom

Re: Solving update problems with Go Live 1005 (might help for other devices)

firefox did not work for us neither did turning of protection and firewalls 3 hrs later on 3 different laptop we give up you can not fault the live 1000 great sat nav appart from update problems come on tomtom get it sorted out
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Novice Explorer
CALIBRA1
Posts: 3
Registered: ‎11-05-2011
Location: United Kingdom

Re: Solving update problems with Go Live 1005 (might help for other devices)

Hi Yamaha

 

Were you using a LAN connection or WiFi ? A LAN connection will give you a faster download speed. I use Kaspersky Pure and do not have to turn of virus applications when downloading.

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