Map installation

[angel65b]

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Najib wrote:

Hi Brian73,

Is this still occuring for you? I will take the feedback internally as it should be resolved.

Would it be possible to check the code several times to ensure it may be working appropriately now? Thank you in advance!

- Najib

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[JimH]

Tried it once more before returning it and got the correct promotion code window.  Seems to work fine now so am keeping the TomTom.

[jdieringer]

I am returning mine as soon as I get to Bestbuy. I have 3 days left and I do not see a solution in sight.. And besides, tomtom CS solution previously was to tell me to freturn it anyway. So, I will also return this one and apparently switch to Garmin. I imagine it will grow on me.

[jdieringer]

Just one more question before I throw in the towel. I noticed when i hit the POI button (when searching for nearest bestbuy as a matter of fact) that the pop up says to connect my device to my PC so that "TomTom HOME" can install the latest information. Now, I downloaded my tomtom originally. Should I be using HOME? Also I am using IE9 with Win 7. would either of those be causing the problems? TomTom 1535TM

[dhn]

You should be using MyTomTom, not Home 2. Further, posters here report IE9 won't work with MyTomTom.

[jdieringer]

One might suggest they make that information available to unsuspecting consumers. I uninstalled IE9 and everything that i was not able to see on the mytomtom site has appeared and my device is currently downloading updates. Thank you for your help.

[SobeVegChick]

Still not able to install my map code to check for the latest map.

New error code: The activation code you have entered cannot be used due to incompatibility with the installed application version.

[rpowell52]

For jdieringer,

I saw your post and I'm curious if your update that was downloading ever installed sucessfully and what that update was.

I put my IE9 into "compatibility mode" and the menues that you couldn't see started working and then it downloaded a map update, even though the upper half of the screen said my map was up to date. After the update finished the install failed with an error message that was no help at all.

Rich

[Guy]

WARNING.  Dont buy a Via 1505 TM until you read this.

There are problems with their lifetime map download.

I bought our TomTom  one month ago and this website wouldnt allow me to install a new map.

Their website says their are issues, which they are working to resolve. NOT!.

They also have a further information link on the VIA 1505 TM map download which doesnt work.

The tomtom forums keep suggesting they're working on it, but it doesnt look like they will be able to fix it, or if they will, anytime soon.

I heard from a TomTom employer <cant disclose name otherwise they will get sacked) that product testing on this unit was SUBSTANDARD  and that it was released to the marked with bugs. 

Well. This is plainly obvious, otherwise VIA 1505 TM owners (like me) customers wouldnt be wasting weekends complaining.

Dont believe me.... call Tom Tom before you buy this product and ask them for a list of documented defects with this unit.

Tom Tom, 

We both know you did the wrong thing to an extent you breached your responsibilities, lied,etc.

Please start doing the right thing.... Otherwise you will start losing loyal customers.

[Vicswife]

  Hi There     I am not getting that option  but perhaps it is because I have already set up Vic;s account    ( it is updating so I probably have nothing to be concerned with )      I wanted to mention  that  I have not problem updating  on my XP laptop  but the program  wont work on Vic;s   computer with windows  Visa . Its not recognized at all .  I havent tried   it with windows 7 yet   I want to add ...we love the device and have no other  problems with it .  Hope  the  info  is helpful  .   Wanda