17-08-2012 05:15 AM
I have "My Tomtom" installed on my laptop but when I plug in my Go Live 1535 my GPS says "No maps found." My Go Live box in the lower right corner of my computer says "Connected" and it proceeds to download over and over and over again with no results. The last 2 nights it downloaded about 11 times over a period of about 4 hours, from 0% to 99%, then back to 0% again. Last night a level 2 technician succeeded in totally wiping out my old map so I can't even use my GPS now. I have Windows 7, IE9, and my firewall and antivirus are all turned off. I have uninstalled My tomtom and reinstalled it twice. Nothing. I need it for work tomorrow.
17-08-2012 09:58 AM
17-08-2012 04:39 PM
First of all, re-boot the device by holding the power button for 15-20 seconds until the unit does the "drum roll" sound, then, if you are using the Windows 7 system, try using "Compatibility Mode" with IE8 or the Firefox or Chrome browser which I have heard tends to help when running the "MyTomTom" (not "TomTom Home") program which your device needs to connect to. Windows Xp does'nt appear to suffer as much with IE8.
20-08-2012 04:39 AM
Thank you, Zsolt, for your detailed avice. I have spent the last couple days trying everything you suggested with no success. I got close twice by using Google Chrome. Here is my senario:
My GPS says “No maps found! Insert a memory card containing a map or use My Tom tom to install a map.”
Any more tricks up your sleeve?
20-08-2012 08:35 AM
Do you have the latest Adobe Flash and Java? Do you have access to another computer? Just to see if it is something with the PC or the device.
21-08-2012 06:43 AM
Thanks, Zsolt! I downloaded & installed the latest Flash and Java. Then I uninstalled and reinstalled My TomTom using Google Chrome. It looked like it was going to work... downloaded 100% then began installing onto my GPS. Then at about 90% installation I got the message on my GPS screen "Something went wrong" and it stopped installing. So frustrating!
Yes, I have tried it on another computer without success. The only thing you suggested that I haven't done is I have not tried using a shorter cord because I don't have one. I do have a card reader though. Do these units have a memory card?
21-08-2012 06:50 AM
Usually they do, but it wouldn't help in this case.
17-06-2014 12:32 PM
Same problem i have. I been updating map without much problem since long time but this time i tried every posible solution,no luck. Luckly my via 1535 did not lose the old map and i am still using it. I am afraid to try any more because idon't want to lose my gps.It seem like tom tom want us to buy new gps. Let me know if there is any working solution.
17-06-2014 01:32 PM
17-06-2014 05:43 PM
I opened this topic 2 years ago and the resolution was that TomTom had to send me a new replacement GPS unit. I haven't had any trouble since... except that my last map upgrade exceeded my storage capacity and I had to purchase a micro SD card but that went rather smooth.