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Novice Explorer
jenniann
Posts: 10
Registered: ‎28-06-2012
Location: United Kingdom;
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New map downloaded and installed but not visable on device - yes, have tried to "switch map"

I recently downloaded a new map for my existing device (Live XL IQ Routes). I have successfully installed the map and under "My XL", the total number of maps showing as installed on the device is 2 - the original UK one and the new one (New Zealand). Both are named in the list.

 

However, when I go "manage maps - switch map" the only option showing is the original UK map, the new NZ map is not there. Anyone else have this problem or a fix for it?  

 

Any and all assitance greatly received.

 

Thanks

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Zsolt
Posts: 12,454
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Registered: ‎16-10-2011
Location: United Kingdom;

Re: New map downloaded and installed but not visable on device - yes, have tried to "switch map

Try to run the Clear Flash Tool 3 times:

http://uk.support.tomtom.com/app/answers/detail/a_id/6178/

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Novice Explorer
Intenditore
Posts: 3
Registered: ‎28-06-2012
Location: United Kingdom;

Re: New map downloaded and installed but not visable on device - yes, have tried to "switch map

I have the same problem, but with the map of Italy. So far the advice I have received from technical help has not resolved the problem.

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Elite Voyager
Elite Voyager
dhn
Posts: 7,102
Registered: ‎01-03-2011

Re: New map downloaded and installed but not visable on device - yes, have tried to "switch map

Tried resetting your unit?

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Novice Explorer
Intenditore
Posts: 3
Registered: ‎28-06-2012
Location: United Kingdom;

Re: New map downloaded and installed but not visable on device - yes, have tried to "switch map

Yes,several times to no effect. Also removed and re-installed application and maps. The UK and Canary Island maps I have reload but not Italy. Running the Clear flash tool had no effect. Examing the disc the Italy map is clearly installed just not visible.
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Novice Explorer
Intenditore
Posts: 3
Registered: ‎28-06-2012
Location: United Kingdom;

Re: New map downloaded and installed but not visable on device - yes, have tried to "switch map

As posted previously I had the same problem. It was resolved by a previous posting's advice which was to change my Internet options in Control panel to Internet options/security/Custom level/Active Xcontrols and plug in/ Allow scriplets -enable. After this change I reloaded the Application and all maps are accessable but curiously the are two entries for the UK but only one on the disc but at least I can use them all. Good luck
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Novice Explorer
jenniann
Posts: 10
Registered: ‎28-06-2012
Location: United Kingdom;

Re: New map downloaded and installed but not visable on device - yes, have tried to "switch map

Hi again. Have tried the flash tool nearly 10 times and still has no effect. Have tried removing and re-installing the new map - still not visable. Any other suggestions?

 

Thanks

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Zsolt
Posts: 12,454
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Solutions: 377
Registered: ‎16-10-2011
Location: United Kingdom;

Re: New map downloaded and installed but not visable on device - yes, have tried to "switch map

What happens, when you go to Operate my Device in HOME? Can you change it there?


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Novice Explorer
jenniann
Posts: 10
Registered: ‎28-06-2012
Location: United Kingdom;

Re: New map downloaded and installed but not visable on device - yes, have tried to "switch map

Hi. After spending this evening uninstalling and reinstalling the map, running windows bug fixing tool and deleting and reinstalling tomtom home I now have it showing on tomtom home when I go to 'operate device' but it is still not visable when I unplug the device from the computer.

 

Any other thoughts or suggestions greatfuly received!

 

Thanks

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Novice Explorer
jenniann
Posts: 10
Registered: ‎28-06-2012
Location: United Kingdom;

Re: New map downloaded and installed but not visable on device - yes, have tried to "switch map

I should add that previously it was not showing under 'operate device' either
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