Map installation

[enrique]

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deegeetee wrote:

Hi all, just a quick plea for help. I have just purchased a Go Live 1005 Europe, and installed the 'My Tom Tom' software from the official link, and every time I try to connect to get the latest map update (I'm one of the lucky ones for who it is now available), 'My Tom Tom' shows a small red 'x' followed by 'not connected', but also says that my device is up to date and no updates are waiting for installation, but this cannot be true as it hasn't updated to the latest map yet !!.

Despite this, if I go to the 'Activate Code' screen (Yes, I know I don't need to activate the live services, but I am trying all avenues to get a connection), it reads my serial number correctly?

I did have Tom Tom Home installed when I installed My Tom Tom, but have since unistalled both, and reinstalled just the My Tom Tom interface, but still no joy

I am running Vista OS, and I.E.8, any help you can give will be greatly appreciated.

Regards Dave T

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[dhn]

Try resetting the unit by holding the power button about 10 seconds till you hear the drum roll. Your unit will not show as an external drive but should appear in Control Panel-->Network connections.

[Panduru]

Hello, Can somebody help ?. I tried to connect  my PC with  Vista  OS 32 bits with my new tom tom Go 820  via this soft My Tom Tom.  Creat ean account so far i think that Ok . Seems something work but display  on my PC still in "connexion" small sign still turning . Than have problem to install the last map update file download to my PC but as soon installation start failed error etc reconnect your device. Tried TT support but seems no solution. Install reinstall check the anti virus fire wall etc. nothing change.  Before work with  TT Home 2 never problem . seems TT come very instable !!

[Lupus1 Elite Voyager]

Hi Panduru,

there are some things to check (sorry if I repeat things you already did but I did not notice when reading your post):

• Do you use a new account for your new device? If not please create a new one.
• Do you use the latest myTomTom application? If not please download and install it. http://www.tomtom.com/getstarted
• Which Browser do you use? If it is Internet Explorer try a different one, i.e. Mozilla Firefox or Google Chrome.
• Did you check your antivirus and firewall settings? Make sure the MyTT application is allowed to fully access the internet and isn't blocked in any way.
• Check your port settings in the MyTT application. Change the port from 4000 to i.e. 4001 or 5000 if not already done.
• Look into your network connections. Your device should be listed as unknown network. Go to the settings and set that network as trusted network.
• Clear the cache of both your MyTT application as well as your browser.

Hope one of those steps helps you to install your update.

Regards

Lars.

[Stefan Elite Voyager]

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Panduru wrote:

Hello, Can somebody help ?. I tried to connect  my PC with  Vista  OS 32 bits with my new tom tom Go 820  via this soft My Tom Tom.  Creat ean account so far i think that Ok . Seems something work but display  on my PC still in "connexion" small sign still turning . Than have problem to install the last map update file download to my PC but as soon installation start failed error etc reconnect your device. Tried TT support but seems no solution. Install reinstall check the anti virus fire wall etc. nothing change.  Before work with  TT Home 2 never problem . seems TT come very instable !!

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Good evening

Try the following:

Reboot the device (no settings lost)

• Press and hold the power button for approximately 15 seconds untill you hear a drum roll sound;
• Please wait untill the navigation screen is displayed;

myTomTom

* Connect the device to the computer, verify that the installation proceeds, otherwise go to the next step.

Clear the cache

• Disconnect the device from the computer;
• Right click on the myTomTom icon in the system tray;
• Click on 'settings';
• Click on the tab 'cache';
• Click on the button 'clear cache';

Change the internet port

• Click on the tab connections;
• Click in the field with the number 4000, change it to 4001 or 5000 and click on 'save settings';

Close and restart the application

• Right click on the myTomTom icon in the system tray;
• Press and hold the shift button while selecting close;
• A notification window appears, press and hold shift while selecting close;
• Go to the windows logo in the system tray - all programs - TomTom - click on the myTomTom shortcut;
• Connect the device to the computer;

[Panduru]

Hay,

Thanks for the infos. I already done all those items. I tried IE or Firefox navigator. I clear the casch . I have only to check the port 4000 to4001 . What is bizzare seems the gps is connected to the net , but some items still not working. Today I check same device with another pc on XP pro . Work perfect . I thnik TT hav eproblem with Vista .

Wait for your comment  Regards

[TangSooPap]

I have tried all the suggestions, still no connection. System tray shows new items waiting. Using Win 7 64, TT  VIA 1505. Very frustrating since it worked fine a few months ago. Update maps is why I bought a TomTom.

[TangSooPap]

Ok now this is crazy. I got the orginal USB cable out of the car (the one that came with the TomTom that is pluged into the lighter adapter) and on a whim used it. It works, or at least says it does. Anybody know why?

[KeithH]

I've had these problems. My "825" either does not connect or the connections drops after a few minutes. My PC said the network interface didn't have an IP address allocated and a "repair" failed to cure the problem.

 Try manually allocating an IP address to the network connection on my PC it was Local area connection 2 (TomTom) not the normal LAN connection . Try this IP "169.254.255.2"

[Lupus1 Elite Voyager]

Hi Keith,

that's usual that it is not your usual LAN connection as the device doesn't connect via the ethernet cable. So when connecting your device to your computer you'll always get a new network connection set as unknown network at the beginning which I recommend to change to trusted network. As you'll still be able to use your standard local area network (LAN) using your ethernet port you got the Local Area Network 2.

Regards

Lars.