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New Traveler
Jocelyn
Posts: 1
Registered: ‎08-04-2012
Location: United Kingdom;

Map download

I have bought the most recent map of the UK and Northern Ireland. I have got at least two emails to say that the purchase went through. I began to download the new map however 36% in my computer went into standby mode meaning that the download was stopped. I waited for it to restart, it did not. I refreshed the page, it came up with 36% again but did not continue. I have paid for this product and want my map as my TomTom is not functioning without it. What can I do?

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Zsolt
Posts: 12,453
Kudos: 1,390
Solutions: 377
Registered: ‎16-10-2011
Location: United Kingdom;

Re: Map download

Which device do you have?

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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