Map installation

[Fevil]

Hi

Got new TomTOM Start 20  three days ago , Connected to computer,  got  TomTom Start ,it told me to update and now TomTom says no maps found !  Have been on to TomTom spoken to 4 guys ,all tell me to try something else  , EVERY time it starts to download but freezes after a while ,then back to no maps found showing on TomTom .

   I have checked speed  2,45 MBA, connected direct to broadband, got space,  checked Int connection , says B+  V,Good,turned off Norton Anti virus and Firewall, use Google Crome , Oh yes emptyed cache .Still fails ,WHAT ELSE  CAN I DO ???????

         I need a simple answer or I wont understand if too teck !  I had a TomTom 520 with for 4 years + added  West Europe Maps NO problem .Can any one help me ?

[Chris_L]

Best Solution for all my tom tom devices is use Google Chrome , then emptied cache , soft reset

make sure you have all latest Service Packs and Hotfixes offered by Microsoft installed on your computer

When MyTomTom is open you will see the icon in the taskbar. If you click on it the MyTomTom SA window will show

Make sure you do connect Hardwire and not wireless

Changed USB Port to a Back USB Port

Steps

1: Settings

2: cache

3:empty cache , save settings

4: Settings

5: connections , change web connector port to 4003

Test availability , change the port 4004,4005, etc until you get a green check

6: soft reset , Press and hold the power button wait for drums

7: using google chrome , www.tomtom.com

8: Top right corner click on my tomtom manage contact

if you already have my tom tom installed follow these steps

click on my maps then install now

Map version out now is v8.85

Thank you

[kuerten · Accepted solution]

Hi Fevil. Can you try the same step using Chrome as a browser? It usually works fine. 

[Fevil]

Thanks, after second lot of 4 hours download back got Maps !!

[zilvinas]

Hi,

Have the same problem with instaling the European maps version 8.85 on tomtom start 20. Downloading ok, but installing stucks on 65 % and message appears"something has gone wrong"". Any sollutions?